1227 Chapters
Medium 9780874251784

43 Self-Assessment of Functioning in Group

Lelslie Rae HRD Press, Inc. PDF

Self-Assessment of Functioning

43 in Group


This is an activity based on the completion of a self-assessment instrument followed by discussion about the shared views.


This activity should be used at a reasonably early, but not initial, stage in an event in order to (a) assess the attitudes of the participants as the event progresses, and (b) encourage the participants to share their views/feelings about their attitudes to themselves, to others in the group, and to the training event.


To afford the participants the opportunity to assess views and feelings about themselves, the others in the group, and the training event, at different stages in the event

To provide an instrument that will encourage discussion by the delegates of the views, etc., assessed

To give the trainer feedback about the way the training event appears to be going, judged from the expressed views of the participants




No pressure should be put on the participants to influence them, either in the way they will complete the instrument or in the level to which they will discuss the results. If possible, the discussion will be trainee-centered so that the participants will find their own level at that stage in the event. An assessment by the trainer of this disclosure level will provide the trainer with additional progress information.

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Medium 9780874252484

13 Trying Something New

Lois Hart HRD Press, Inc. PDF

Trainer’s Notes



Trainer’s Notes


Overview .............................................................................................

A. Introduce the topic: “The focus of this activity is to experiment with something new. For the next fifteen minutes, I want you to take a partner, leave this room, and try two new things:

1 min.

1. Walk up to stranger and ask them if they would lend you some object (not money) or tell you (name something difficult).

2. Walk through this building or facility, enter a room you haven’t been in, and ask the people what they are doing and how they like their work.”



“The objectives for this lesson are to identify one’s willingness to try something new and to confirm that experimentation is an essential skill found in effective leaders.”

1 min.


Process This Activity..........................................................................

A. While participants are away, rearrange the room furniture and their notebooks.

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Medium 9780874254792

Chapter 1: Selecting

Steve Gladis HRD Press, Inc. PDF




First, who is your audience? Targeting and profiling your audience helps you select an appropriate topic and writing style. For example, when you write to your boss about a new office policy, you may be much more formal than when you write to your staff about that same policy.

The way you write will likely be determined by the person(s) for whom it is intended. If you think a critical eye will read your writing, you will need to write with formal precision. Consider the police officer who writes a report that a defense attorney will scrutinize later: the audience will be more than critical, they will be adversarial, actively seeking flaws. Thus, police writing must remain cold and factual—it should leave nothing to interpretation.

Writing to any critical audience, even an adversarial one, is difficult, but you can easily accomplish it by using a process of dilution. Don’t direct early drafts to the boss or the defense attorney; rather, direct them to a sympathetic associate or a friend. After you get some preliminary reactions, you can tighten and improve your draft through revising and editing. We’ll talk in depth about how to do this in later chapters.

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Medium 9780874257373

Activity 20. The Grab Bag

Darryl Doane HRD Press, Inc. PDF

Part F: Customer Treatment (Internal and External)

20. The Grab Bag

Activity Description

Time Guideline: 15 minutes

(each time)

This activity gets everyone focused and back on track, whether returning from a break, lunch, or simply to reenergize a group at any given time during a session.

Learning Objectives

Participants will be able to:

1. Raise the level of awareness and focus on customer service issues.

2. Promote sharing of ideas and group participation to resolve a problem or question.

3. Challenge individuals to respond creatively to customer service situations.

Method of Instruction

You will need:

A bag approximately 6 × 12 inches (preferably cloth—available at the Container Store)

A set of cards approximately 2 × 3½ inches (laminated for reuse)

On each set of the cards is a customer service problem, situation, or question pertinent to the program you are presenting

Note: The card preparation takes a little thought and effort, but the results can be powerful. Here are a few examples of what we have had on our grab bag cards in the past:

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Medium 9781599961965

#10: Presidential Pursuits

Marlene Caroselli HRD Press, Inc. PDF

#10: Presidential Pursuits


When we are asked to generate detailed information within a particular timeframe, we call upon a special kind of intelligence. This intelligence permits us to filter all we know through the sieve of specificity in order to isolate information that conforms to the criteria we have been issued. This activity asks participants to respond quickly but appropriately to the matrix provided.


To present participants with the opportunity to generate specific data in response to given prompts.







Transparencies #10-1 and #10-2

Overhead projector


25 minutes

Make a transparency of Transparency #10-1 and Transparency #10-2.

Whenever you sense that the energy level is dropping among participants, you can use this exercise. It is a quick means of recapping the major concepts thus far presented. It begins with a warm-up, which works especially well when participants are seated in table groups of five to eight participants. From there, participants work a second time to generate as many ideas as possible within time limits.

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