1227 Slices
Medium 9781599964805

154—The Gruff Manager

TRC Interactive HRD Press, Inc. PDF

Preparation

• Make copies of the Manager’s role (for the version you have chosen for your

session), the corresponding Superior’s role, and the Observer’s role for participants working in groups of three.

• The room should be flexible enough to accommodate simultaneous role plays

with minimal interference.

Process

• Divide participants into groups of three by counting off, “1, 2, 3, 1, 2, 3,” etc.

• Give the Superior’s role to #1s, the Manager’s role to #2s, and the Observer’s

role to #3s.

• Or, you may want to suggest that those with the most experience as manager or

supervisor play the role of Superior first. This provides less-experienced participants with an opportunity to observe a “pro” in action. At the same time, this also gives the less-experienced people a chance to think about how they are going to handle the role when it is their turn.

• Allow a few minutes for participants to study their roles.

• Have each group proceed with the exercise according to the instructions given

on the handouts. Allow about 8 to 10 minutes for the role plays to take place.

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Medium 9780874251791

19 Individual Learning Review (1)

Teresa Williams HRD Press, Inc. PDF

19 Individual Learning Review (1)

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

TIME

This activity is suitable for any or all of the following:

To encourage individuals to review how they feel after an activity

To discover similarities and differences with peers

To encourage sharing of personal information

Participants are asked to identify how they feel about certain aspects of an activity that the group has participated in recently. It provides a useful review mechanism for getting first impressions from participants. The information can then be fed back to the other participants, but this should be done in a sensitive and constructive manner.

Allow 45 minutes for the activity and its review.

GROUP SIZE

A group of 4 to 12 participants is suggested.

PHYSICAL

RESOURCES

1.

Space for individuals to spread out and work without interruption

2.

One copy of Handout 19.1 for each participant

3.

Pens, pencils, erasers, paper, rulers

1.

Choose an application from the list above.

2.

Decide on the depth of the review and allocate an appropriate amount of time for it.

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31 Open and Closed Questions

Teresa Williams HRD Press, Inc. PDF

31 Open and Closed Questions

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

TIME

This activity is suitable for any or all of the following:

To practice asking open and closed questions

As a preparatory activity before going on to interviewing role plays

To explore the type of responses certain types of questions are likely to encourage

Participants are asked to work in groups of three. One person reads the headline of an article while another tries to discover the content of the article by asking questions. The third person observes the type of questions and responses.

Allow 45 minutes for the activity and its review.

GROUP SIZE

A group of 6 to 12 participants is suggested. It is helpful if the number of participants is a multiple of three.

PHYSICAL

RESOURCES

1.

A separate working area for each group

2.

Three articles with headlines for each group

3.

One copy of Handout 31.1 for each participant

4.

Pens, pencils, paper, erasers, rulers

1.

Choose an application from the list above.

2.

Decide on the depth of the review and allocate an appropriate amount of time for it.

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Medium 9780874252484

24 Giving Feedback

Lois Hart HRD Press, Inc. PDF

Trainer’s Notes

Approximate

Time

Trainer’s Notes

I.

Overview .............................................................................................

A. Introduce the topic: “Ask for examples from participants’ experience when feedback was given at the wrong time, for example, after a hectic week.”

1 min.

B. Overview: “Now that we have identified the problems when feedback is given inappropriately, we will learn how to give feedback to our followers.”

II.

Objectives............................................................................................

“The objectives for this lesson are to review guidelines for giving feedback and to practice giving feedback appropriately.”

1 min.

III.

Guidelines for Giving Feedback .......................................................

A. Distribute and review Handout 24.1. Give examples and demonstrate.

20 min.

B. Provide an opportunity for participants to practice giving feedback. If they have been working in teams throughout your workshop, ask participants to give each person on their work team three positive comments and observations. Be sure that each recipient accepts the comments and doesn’t discount them.

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Medium 9781599960647

Activity 20 I’m Sorry, I’ll Ask That Again

Elizabeth Sanson HRD Press, Inc. PDF

Activity 20

I’m Sorry, I’ll Ask That Again

Description

This activity comprises a trainer-led discussion, followed by work in pairs to compose questions for given scenarios. These questions are then put to the group in a round-robin exercise and analyzed and re-scripted, if necessary, in light of the responses received.

Target Group

Individuals who find that they do not gain the information they require or the response that they expect when they ask questions

Objectives

To examine the different ways in which questions can be asked and the type of response each is likely to elicit

To practice formulating appropriate questions in order to receive the type of information required

To learn how to question without making the other person feel defensive

Number of Participants

Up to 10

Time

90 minutes

Materials

Flipchart and markers

A spare flipchart pad so that each pair of participants can have several sheets

Masking tape (or some way of attaching loose sheets of flipchart paper to the walls)

Transparency 20-1

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