270 Chapters
Medium 9781605093482

Chapter Three A-B-C: The Universal Principle

Blanchard, Ken Berrett-Koehler Publishers ePub

A MY ARRIVED at work the following week eager to learn more, as the head trainer, Clint, would be speaking to the trainees again. She spent the morning learning from Jody about the very important matter of the whales’ diet.

As they went about distributing the buckets of fish, Amy said, “I imagine the water temperature is pretty much the same as the ocean would be.”

Jody smiled. “Fifty-two degrees,” she said. “When you get in there, even with a wetsuit, you know it!”

By the time noon rolled around, Amy was glad to sit down with the other trainees for an order-out lunch. As they ate, Clint came out.

“One thing we’re kind of nuts about here at the park,” Clint said, “is the importance of feedback. Most human beings don’t go out of their way to provide feedback. When was the last time someone said to you, ’Hey, I notice you’re doing something that way. Have you ever tried doing it this way?’ On most jobs, people are left pretty much alone when they do things right. The only time they hear about their performance is at some annual or semiannual review. Meanwhile, if they get any feedback at all it’s what we call a gotcha response—somebody caught them doing something wrong.

See All Chapters
Medium 9781523095056

4 Power, Privilege, Race, and Belonging

Ross, Howard J.; Tartaglione, JonRobert Berrett-Koehler Publishers ePub

I imagine one of the reasons people cling to their hates so stubbornly is because they sense, once hate is gone, they will be forced to deal with pain.


The past is never dead. It’s not even past.


Our Munchester Industries trio, Joan, Barry, and Fatima, represent the intersectionality of our identities in a powerful way. Joan is white, and also a woman and Christian; any one of these identities might predominate, depending upon the circumstances she finds herself in. The same holds for Barry’s white, Jewish, gay, and male identities, and for Fatima’s Muslim and female identities, as well as her status as a woman of color. All of them are significant, but none more so than race.

Much has been and will be written about why Donald Trump was able to pull off one of the greatest electoral upsets in history, but underneath all the very complex narratives that one can tell about the election, there is a very simple one that is inescapable: this election was a testament to how race is an aspect of our lives that simultaneously generates a profound experience of belonging and is the essence of “us versus them.” It also is a reflection on the dynamics of power and privilege that exist within our historical racial hierarchy. What do the voting patterns that we saw in the 2016 election, patterns that have been relatively consistent for almost forty years, tell us about belonging in America by race? Are we even one country when it comes to racial attitudes? It’s fair to say that race in America has historically been a domain where our sense of bonding and bridging has been more unhealthy than healthy.

See All Chapters
Medium 9781576750919

Putting It All Together

Silberman, Mel Berrett-Koehler Publishers ePub

In the Introduction to this book, we promised a four-step development plan to promote significant change in your PQ. After reading page after page of advice, checklists, and exercises, however, you may feel a bit overwhelmed. We’d like to put the whole back together again by giving you a short review of the book and some action plans to build PeopleSmart skills into your life. Here is a concise summary of the eight skills. Look over the list. If you want to clarify any items, go back to the appropriate chapter.

When they are confused by people’s attitudes and behavior, high PQ people:

Listen and Observe by:

Clarify Meaning by:

Interpret Behavior by: 226

2. Expressing Yourself Clearly

When they want to be understood, high PQ people:

Get the message across by:

Talk straight by:

Include the listener by:

3. Asserting Your Needs

When they need to set limits or advocate for themselves, high PQ people:

Are decisive by:

Remain calm and confident by: 227

Are persistent by:

4. Exchanging Feedback

When they want the perspectives of others or believe others can benefit from hearing theirs, high PQ people:

See All Chapters
Medium 9781626564312

PART III From War to Peace

Arbinger Institute, The Berrett-Koehler Publishers ePub

Lou barely slept that night. He tossed and turned as the mistakes of the last thirty years or so played themselves over and over in his mind. Cory was an object to him, he couldn’t deny it. His heart stirred in anger merely at the thought of Cory’s name. But there was a new feeling this night—a desire to be rid of the ache he felt regarding Cory rather than a desire to be rid of Cory himself. He was wanting his son back. Or perhaps more accurately, he was beginning to feel the desire to be Cory’s father again.

Speaking of ache, the pain he felt for banishing Kate was now acute. As he replayed what he had regarded as the mutinous meeting in the boardroom, he heard his words and witnessed his scowl afresh. He had been a child! He couldn’t afford to lose Kate, but his pride had driven him over a cliff and blinded him to a truth he suspected was obvious to everyone else—that Kate, not Lou, was the prime mover behind Zagrum Company’s success. How could I have been so blind! What am I going to do? How can I rescue the company?

See All Chapters
Medium 9781574412970

Secret 1: Read Positive Stories

Kalena Cook and Margaret Christensen, M.D. University of North Texas Press PDF


Read Positive Stories

The women you’ll meet in this book, over fifty varied professionals, moms, executives, teachers, and even physicians—from Anglo, Black or

African American, Hispanic, and Native American to Asian cultures—chose natural birth. Why did they make that choice in this day of epidurals, inductions, and cesareans? Along with sharing what birth is like, these moms reveal key safety benefits you need to know for you and your baby.

Why Women Choose Natural Birth

After tabulating the results from several years of more than fifty revealing one-on-one interviews, four main influences emerged for why healthy women wanted natural birth.

1. Exposure to first-hand intimate stories,

2. Getting informed about labor,

3. Dislike of a medical environment or experience,

4. Faith in one’s own ability for the normal process of childbirth.

Exposure to First-hand Intimate Stories

A powerful incentive for some of the women interviewed was knowing that their mother birthed naturally.They grew up knowing their own birth was unmedicated: “I was born natural and my mother had good things to say about it. If Mom can do it, I can do it.”

See All Chapters

See All Chapters