8618 Chapters
Medium 9781576751923

14. Importance of Participation

Barlow, Janelle Berrett-Koehler Publishers ePub


Without participation, you run the risk of your off-site video viewers watching something so dull that they will stop paying attention.

On-site audiences will more easily maintain their attention because they are watching a live event, not a broadcast. The off-site viewers are the ones on whom to focus the following tips.


A few years ago, a well-known Australian news anchor hosted a major internal videoconference for a large multinational electronics company. The subject matter was more than a little technical. Two of the senior participants became completely engrossed in their discussion, challenging each other on the specifications of data interface standards. The camera was locked on the two protagonists.

Twenty long minutes later, one of the participants turned to the news anchor and asked him to make a comment. When a picture of the news anchor flashed on the screen, he was seen slumped in his chair, sound asleep with his mouth hanging open.

A similar situation happened to a second Australian company that organized a multisite videoconference. The moderator was located at a distant site. When the camera flashed to him, he too was sound asleep. No one could awaken him. Someone had to call the off-site location and ask for someone to go into the studio to wake up the moderator.

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Medium 9781576754443


Quinn, Ryan W. Berrett-Koehler Publishers ePub
Medium 9781576759707

1 Fire for Better or Worse

Dressler, Larry Berrett-Koehler Publishers ePub

It was a familiar feeling—tightness in my chest and the back of my neck. This told me it was time to breathe, trust, let go of attachment to outcome, listen deeply to what was going on, and test things that might or might not go well.

—Gibran Rivera
Senior Associate,
Interaction Institute for Social Change

GROUP FIRE IS THE STATE IN WHICH a situation feels uncomfortable, emotionally heated, intense, and perhaps quite personal. Fire is as pervasive in human interactions as it is in nature—and just as necessary. In this chapter we will learn to recognize different forms of group fire, appreciating both the productive or destructive qualities of high-heat meetings. We’ll also examine the ways in which our habits of thinking, emotional hot buttons, and egos make us vulnerable to unwise thoughts and actions when we are standing in the heat of human interaction.

We see fire in the halls of government and in the hallways of our elementary schools. It shows up when the leaders of our churches, synagogues, and mosques gather. We feel the fire at town council meetings and industry conferences. When historic adversaries, diverse ethnic groups, and world leaders come together, we expect and usually get fire. When industry leaders, elected officials, scholars, social activists, and citizens come together to deliberate pressing issues like hunger, climate change, and national security, we witness the fire.

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Medium 9781523093984

24. Little Things and Big Things

Blanchard, Ken; Broadwell, Renee Berrett-Koehler Publishers ePub


When Jon Gordon and I first met, I found out he was a fellow Cornellian. Then I heard him speak and I quickly realized we were more than Cornell brothers—we were kindred hearts. I think you’ll feel the same way after you read his wonderful essay. Neither Jon nor I can think of a more important leadership role than being a parent, which Jon will demonstrate in this essay. What a blessing it is if you had a giving parent or two in your life who set the example for servant leadership. —KB

WHEN I THINK of servant leadership, two images come to mind: Jesus washing the feet of His disciples, and my mom making me a sandwich.

It is written:

So He (Jesus) got up from the supper table, set aside His robe, and put on an apron. Then He poured water into a basin and began to wash the feet of the disciples, drying them with His apron. (John 13:4-5, MSG)

After He had finished washing their feet, He took His robe, put it back on, and went back to His place at the table. Then He said, “Do you understand what I have done to you? You address me as ‘Teacher’ and ‘Master,’ and rightly so. That is what I am. So if I, the Master and Teacher, washed your feet, you must now wash each other’s feet. I’ve laid down a pattern for you. What I’ve done, you do.” (John 13:12-15, MSG)

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Medium 9781576754542

6. Implementing Level 4: Results

Kirkpatrick, Donald L. Berrett-Koehler Publishers PDF

Chapter 6

Implementing Level 4: Results

e want to be very clear about level 4. The Kirkpatrick view of results differs from many of the other views of demonstrating the results of training to the bottom line. We believe in the business partnership model of linking training to results—that is, the partnership between learning professionals and business leaders and their needs. We are not isolationists. We put relatively little emphasis on using estimates and assumptions (and perhaps some smoke and mirrors) to try to isolate the effects of training. First of all, we believe isolation methods and formulas reinforce the “us versus them” mentality that keeps business leaders from seeing the true usefulness and contribution learning plays in the execution of their strategies. Second, we

find that most business executives and line-of-business leaders are more convinced by multiple sources of evidence that learning has indeed made a significant contribution to their results. Finally, we are not sure that it is mathematically sound to take estimates and assumptions and convert them into hard numbers—such as cost-benefit ratios.Anyway, if you are interested in calculating some such ratio, feel free to review the work of some of our colleagues, as you will not find it in the succeeding pages of this chapter.

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