9007 Chapters
Medium 9781608682508

18. Commit to Lifelong Learning

Jim Donovan New World Library ePub

This is perhaps one of the most important commitments you can make if you want to be on a happier, more productive, and more fulfilling career path.

The statistics about how many books people read after completing their formal education are appalling. Upon graduation, colleges and universities hold commencement ceremonies. The word commencement itself holds the clue that your life is beginning and that your education, rather than coming to an end, should be commencing as well.

If you study successful people in any walk of life, you will find that they are continual learners and avid readers. Every high-achieving individual I’ve ever met reads personal-development and business books regularly. They continually listen to audio seminars and podcasts, and they attend live seminars, where they not only gain new knowledge but also meet and network with other successful people.

Many of the largest, most successful companies in the world encourage people to participate in a book-of-the-month club. They know that the more their employees work on their personal development, the better the company will perform. If you want to lead a fulfilling and successful life, make a daily habit of reading good books.

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Medium 9781576754252

Ten Principles, Six Techniques: A Summary

Weisbord, Marvin R. Berrett-Koehler Publishers ePub

This book contains many rules, guidelines, tips, procedures, practices, and techniques for leading meetings. Over the years, we have noticed ourselves using certain ones repeatedly. We believe that if you learn to make these six moves, you will be able to handle almost anything that comes up.

We urge you to consider these suggestions only in relation to our 10 principles. You’ll have a much easier time with any of them when you make friends with anxiety, get used to projections, and see yourself as a dependable authority. You have little to gain using any of them if you don’t have the right people in the room.

1. To quickly establish a sense of the whole, go around a group and have people say where they are (i.e., “differentiate”) themselves. (Principle 3)

2. To keep meetings from fragmenting, find an ally for a person at risk by asking an “anyone else” question. (Principle 6)

3. To interrupt polarization, help people identify sub—groups in conflict and dialogue among themselves. (Principle 6)

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Medium 9781576752081

Strategy 3: Speak Up (with Tact) Rather than Suffer in Silence

Silberman, Mel Berrett-Koehler Publishers ePub

Many organizations are not places where you can speak freely.

There are several reasons for this. Consider the following:

What happens when you and others in your organization fail to speak up? You suffer in silence, and others are not privy to your feelings and needs. You seethe inside and feel less positive about your job. Others are denied your input. You lose and they lose.

Of course, you don’t need to express everything that’s on your mind. The key consideration is how important the matter is to your ability to serve the organization effectively. You are not very helpful to the common cause if you

How, then, do you go about the sensitive task of speaking up so that you and others benefit? The first challenge is to communicate honestly without being hurtful or putting others on the defensive. Here are some suggestions. 71

Make “I” statements when you want to share your feelings or views. If what you mean is “I don’t think we are getting at the core problem of why sales are down,” don’t say, “Don’t you think there are other factors at work here?” If you are not sure you have been understood, don’t say, “Do you understand?” Say instead, “Am I making sense?”

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Medium 9781902375359

Best value/added value

Trevor Payne Chartridge Books Oxford ePub


Future Directions and Challenges

Clearly facilities management has come a long way over the last decade and there is still tremendous potential and scope for future growth of facilities management. This chapter will summarise some of the drivers or topic areas that have been outlined in the earlier chapters that have the potential for future development, or will present further challenge. This chapter will also discuss the need for training and professional development which also enables a greater degree of succession planning within the facilities management discipline.


The impact of flexible working is difficult to predict but it will undoubtedly have a significant effect on a range of organisational and workplace management issues which currently or in the future will be part of the growing FM remit. Some of these issues are as follows:

•   Real estate. A move toward remote working which results in work being carried out in a variety of locations – all of which may be remote from the traditional workplace – will force organisations to consider the viability and worth of owning large office-based organisational monuments.

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Medium 9781902375014

4.4 Verification

Low Sui Pheng Chartridge Books Oxford ePub


Legal implications for the construction industry

4.1 Introduction

Traditionally, a client’s expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality management systems, however, the definition and assurance of quality have taken on a new dimension. Many contractors have since applied quality management systems in their organisations without understanding its intricate relationship with the building contract used. This chapter examines the likely conflicts and compatibility between Standard Forms of Building Contract and quality management systems. An understanding of the possible legal obligations that may arise from adopting a quality management system contractually will help contractors and clients protect their interests when defects arise. In addition, many contractors are in the process of establishing their quality management systems to increase their competitive and bidding edge.

This trend has raised questions as to the application of quality systems to Standard Forms of Building Contracts in the construction industry. There is a tendency for both the Quality Manager and Construction Manager to consider quality systems and their associated legal obligations separately from building contracts. This may be acceptable when the quality system is still in its infancy stage. As the quality system matures, however, there would be unavoidable interaction between quality systems and contractual/legal obligations at different levels, especially when there is evidence of reliance by the purchaser on certification such as ISO 9000.

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