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Medium 9781576750681


Ackerman, Laurence Berrett-Koehler Publishers PDF

The Law of Will

The will to live is often cited as the reason why some people manage to beat the odds. People who have been diagnosed with a terminal disease. People who have been in a serious accident that threatens their life. And people who are simply very old and, as nature would have it, it is their time to die. The will to live is given credit for many things that seem, on the surface, irrational, improbable, and unexpected.

Since the first time I was hospitalized for eye surgery at the age of four, I have struggled to reclaim the person who, in my mind at the time, “tunneled deep” to escape the blinding lights of the operating theater in order to survive. And it is only by sheer force of will, born of my desire to live completely, that I have let nothing get in the way of my ascent from the safety of that dark and silent well. Call it creative problem solving in the extreme. As I have come back, little by little over the years, I have discovered the joy of using my heightened sensitivity to issues of identity to help others comprehend their own.

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Medium 9781626562356

Eight Avoid the Spotlight

Bachelder, Cheryl Berrett-Koehler Publishers ePub

THERE ARE A LOT OF THINGS IN LIFE that I know to be useful and true, but I still don’t do them.

I know that keeping your life organized and orderly makes you more effective. But I don’t care enough to act on it. I’m just not that bothered by messy desks and messy closets.

I know that budgets are useful planning tools, but I don’t care enough to make a budget. For me, it’s enough to know that there is still money in my bank account.

Similarly, you are reading about an approach to leadership that drives superior results, but you may not act on this information.

It all comes down to what you believe enough to act on. A belief is something so important to you that when it is violated, you are bothered to a point of distress. You become anxious, even angry. You want to act promptly to rectify the situation.

What beliefs do you care about so deeply that they shape your leadership actions?

My observation is that Dare-to-Serve Leaders act on these three core beliefs: human dignity, personal responsibility, and humility. In fact, when these beliefs are violated, the leader becomes distressed and quickly adjusts his or her behavior. These are difficult beliefs to teach leaders because they come from the soul.

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Medium 9781786394132

12 Halal Tourism: Insights from Experts in the Field

Jamal, A.; Raj, R.; Griffin, K. CABI PDF


Halal Tourism: Insights from

Experts in the Field

Alfonso Vargas-Sánchez* and María Moral-Moral


Recent years have seen an increased interest in the study of tourism segments linked with religion, as in the case of Islam, but when tackling this topic, the first problem a researcher finds is the confusion caused by a number of terms intended to designate the same concept (Islamic tourism, Shari’ah-compliant tourism, Halal tourism, etc.). There is also no single or shared interpretation of what Islam requires tourism services to do to secure its acceptability. As stated by Mazrui (1997, p. 118):

Islam is not just a religion and certainly not just a fundamentalist political movement. It is a culture or civilization, a way of life that varies from one Muslim country to another but is spirited by a common core.

With this in mind, this chapter aims to achieve two objectives. First, the chapter presents a synthesis of current research on Halal tourism using a small-scale meta-analysis of previous literature. Second, the chapter presents findings of a study that was designed to provide insights into Halal tourism from the point of view of tourism experts with a special focus on the importance and offering of

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Medium 9781567262186

Chapter Five: The Renewable Resource of Emotion

Wilson, Casey Berrett-Koehler Publishers ePub

Traditional leaders have often operated analytically, choosing intellect over emotion in the workplace. This is not surprising given the industrial revolution of the 20th century and its emphasis on creating efficient processes at all costs. However, focusing wholly on what is accomplished and not on who is accomplishing it is a mistake that costs organizations enormous amounts of money, time, and resources through disengagement—not to mention the immeasurable toll it takes on the individuals themselves. If engaging leadership means leveraging individual discretionary effort, then it is necessary to emotionally engage people. The most engaging leaders know that emotional fuel is a renewable energy resource.

Organizational cultures often ignore and neglect individual emotional perspectives, forcing people to suppress their feelings at work. But when individuals are not engaged emotionally, how can they be engaged otherwise? How can they connect in a purely analytical way? Engaging leaders encourage emotions as part of the workplace, because they instinctually recognize that emotions drive individuals. One way to inspire others to use their discretionary effort and maximize their potential is to leverage their emotions.

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Medium 9781523098033

2 Glory, Not Infamy The Medici Bank as a precursor to the Big Four

Gow, Ian D.; Kells, Stuart Berrett-Koehler Publishers ePub

Piero de Medici – known as ‘Piero the Gouty’ (‘Piero il Gottoso’) – was born in 1416. In 1464 his father died and Piero inherited, at the age of forty-eight, a famous institution that was exceptionally profitable and well-run. Piero’s father – the illustrious Cosimo de Medici – and his grandfather – Giovanni de Medici – had built the family business into Europe’s most important private enterprise: the greatest bank in the world.

The Medici Bank was based in Florence, the capital of Tuscany. In the late middle ages, Florence was a substantial and prosperous city and the centre of global finance. A large gold coin, the florin, was first issued and named there; its widespread use throughout Europe added to the city’s financial prestige.

Unlike most cities and countries in late medieval Europe, Florence was ruled by a mercantile family, the Medici. The activities of the Medici Bank were intertwined with those of the Florentine state, to such an extent that the boundary between bank and state was conspicuously fuzzy. Upon Cosimo’s death, Piero became the head not only of the Medici Bank but also of the Florentine government.

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Medium 9781609940775

9 Zero-Based Design in Practice: A Cautionary Tale

Polak, Paul Berrett-Koehler Publishers ePub

Markets can be merciless. New technology, no matter how brilliant and innovative, will not survive in the marketplace unless it meets customers’ real needs as they perceive them and offers a true competitive advantage over existing products, whether in price, value, or accessibility.

MIT professor Amy Smith has inspired several generations of students and a global network of development practitioners with her passion and commitment to developing technology suitable for use by poor people in the Global South. But when she and her D-Lab team at MIT launched an initiative to help families in Haiti make charcoal out of agricultural by-products such as bagasse (sugarcane waste), they ran into problems.1

As is so often the case, Amy and her team had the best of intentions. The rationale for D-Lab’s Haiti charcoal project remains convincing. Amy and her students viewed the project primarily as a response to two urgent problems.

First, most of Haiti’s 10 million people rely on wood or wood charcoal to fuel cooking fires, and after centuries of growing population, turning forests into fields, and negligible development, the country is 98 percent deforested. As the project description notes, “Deforestation results in devastating soil erosion — a major contributor to the hundreds of lives lost every year due to mudslides and flooding — and can also lead to … the degradation of aquatic life along the coasts of Haiti.”2

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Medium 9781626567825

Chapter 1 The First Cornerstone of Character: Integrity

Clark, Timothy R. Berrett-Koehler Publishers ePub

I prefer to be true to myself, even at the hazard of incurring the ridicule of others, rather than to be false, and incur my own abhorrence.

Frederick Douglass (1818–1895)
African-American social reformer, abolitionist, orator, writer, and statesman
The Narrative of the Life of Frederick Douglass (1845)

The first cornerstone of character is integrity—but let’s not get philosophical about what that means. We are talking about basic, straight-up honesty. Unfortunately, corruption is the pandemic of our time.1 Most nations on planet Earth are deeply and almost irretrievably corrupt. They have become undrainable swamps. Greek philosopher Aristotle said, “The mass of citizens is less corruptible than the few.”2 For the sake of civil society, we need that to be true. Yet according to the Edelman Trust Barometer, three out of four institutions globally are losing the public’s trust.3

Consider that in this country we are chasing after dreamy egalitarianism with fiscal recklessness. We like rights and dislike responsibility. With our no-fault philosophy, we suffer from the tyranny of tolerance. We have adopted a spray-on-tan culture of YOLO narcissism. Indeed, if we can clear the decks of right and wrong—disavow, repudiate, and savage the concepts—we can give ourselves permission to do anything we want.4 And if we want to sound erudite about it, we call morality “cultural relativism.”5 As one observer said, “As truth has been relativized—absolutely relativized, so to speak—so has morality.”6

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Medium 9781786392343

5 Religious Tourism in Azerbaijan: Current Challenges

Yasuda, S.; Raj, R.; Griffin, K. CABI PDF


Religious Tourism in Azerbaijan:

Current Challenges

Darius Liutikas*

Lithuanian Social Research Centre, Lithuania


Despite secularization, the phenomenon of religious tourism becomes more and more important; it involves people consuming narratives of places, which encapsulate their need for cultural and personal experiences. This chapter deals with the analysis of religious tourism possibilities in Azerbaijan. The potential for international travellers is presented. Analysis includes historical background and a reflection on the contemporary challenges of visiting religious places in relation to the themes of the country’s history and heritage development.

Azerbaijan is a country in south Caucasus, located near to the largest lake in the world, the

Caspian Sea, which is to the east of this almost

10 million-population country. Today Azerbaijan is a secular country, which has predominant

Muslim religious communities, but also some

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Medium 9781576751923

34. Makeup

Barlow, Janelle Berrett-Koehler Publishers ePub


Wearing makeup for the cameras can be a good idea for men as well as women—particularly if the event is an important, broadcasted videoconference meeting. Anyone can sweat under strong or even weak lights. If you do, your face will appear oily to those who are viewing you from distant locations.

People who participate in videoconferences need to keep a little supply of powder in their desk drawers. If male readers find this idea offensive, consider an alternative to powder puffs. Powder can be bought bonded to small pieces of paper bound together in little books. You can take one page and dab your face much the same way you would take a handkerchief and wipe your face. The powder paper will absorb any oil on your face—which is its purpose—and cover any shiny spots. No one will know you are powdering your face.

Bald men in particular have to watch out for this annoying problem, because if their heads are shiny, the bald portion will stand out. This is one reason so many television anchors wear hairpieces. Even though most of us know whose hair is real and whose is a toupee, the hairpiece looks better on television than a shiny bald head.

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Medium 9781786390271

17 Challenges Facing the Sustainable Development of Slave Trade Routes and Trails in Cameroon

Olsen, D.H.; Trono, A. CABI PDF


Challenges Facing the

Sustainable Development of Slave Trade Routes and

Trails in Cameroon

Vreny Enongene* and Kevin Griffin

Dublin Institute of Technology, Republic of Ireland


This chapter is a little unusual as it does not focus on a conventional pilgrimage trail or route, but instead, explores an emerging ‘product’ which has deep significance for the African American diaspora whose ancestors were enslaved and taken from Cameroon and surrounding areas, and shipped to the Americas and elsewhere. For these returnees, visiting the sites such as Bimbia port, where their ancestors were held captive is a deeply spiritual experience. Opportunities for restoring and benefiting economically from the extant slave-related heritage are great; however, the infrastructure for such tourism is still poorly developed.

The transatlantic slave trade, that saw the forceful movement of Africans from their homes at the hands of European slave traders, dates as far back as the early 17th century. While Sierra

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Medium 9781605095226

Seven Good-bye Golden Rule

Zack, Devora Berrett-Koehler Publishers ePub

My idea of an agreeable person is a person who agrees with me.

—Benjamin Disraeli

Making-the-Most-of-It Quiz

Why do introverts tend toward perfectionism?


Combining an inner focus with the susceptibility for deep pondering leads to a propensity for perfection.

The golden rule is one of the most quoted treaties in the land of being nice to other people. There may be as many versions of the golden rule as there are languages. It can be paraphrased succinctly:


Treat others how you want to be treated.

Why not? Seems logical. Now let’s see what really happens when the golden rule comes into play when followed to the letter.

An introvert and an extrovert are colleagues in the same department. They decide to go to a networking event together. Each believes firmly in the golden rule.

Upon arrival, the extrovert, Glen, gleefully descends on a group already gathered in the center of the room. He joins in, pulling Portia the introvert along with him. He knows she can recede in a crowd. He likes Portia and wants her to have a good time. The conversation turns to presentation mishaps, and he recalls Portia’s fiasco the day before. “Hey Portia! Tell them about your hilarious faux pas yesterday!” He means well and knows the event had no lasting or important consequence. Meanwhile, Portia is inwardly mortified. The last thing she wants to do is recount to a group of complete strangers a personal, embarrassing story.

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Medium 9781786394132

Discussion Questions

Jamal, A.; Raj, R.; Griffin, K. CABI PDF

Discussion Questions

Chapter 2

1. Discuss tourist types and assess tourist motivations relevant to each tourist type.

2. Using the stimulus-response model (see Fig. 2.1), discuss how and in what sense a tourist is likely to respond to marketing efforts within the halal tourism industry.

3. What is meant by religious commitment? What role does it play in motivating an Islamic tourist?

4. Identify and discuss cultural orientations relevant to explaining the tourist motivations within the halal tourism industry.

Chapter 3

1. Why have the authors made such strong reference to the term ‘critical multilogicality’? How can this term help us understand Muslim populations?

2. The Taj Mahal was used in this chapter to illustrate how the narratives and symbolisms around a place/site/destination can be challenged and re-­presented.

Can you find another example of this happening within tourism?

3. Can Islamic tourism appeal to a plurality of Muslim population or must it be tightly targeted in view of the diversity within Islam?

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Medium 9781567261844

Appendix D: Better Support of Weapon System

Garrett, Gregory A. Berrett-Koehler Publishers ePub

The Department of Defense (DOD) relies on a relatively small cadre of officials to develop and deliver weapon systems. In view of the importance of DOD’S investment in weapon systems, we have undertaken an extensive body of work that examines DOD’S acquisition issues from a perspective that draws lessons learned from the best commercial product development efforts to see if they apply to weapon system acquisitions. In response to a request from the Chairman and Ranking Minority Member of the Subcommittee on Readiness and Management Support, Senate Committee on Armed Services, this report assesses (1) how successful commercial companies position their program managers, (2) how DOD positions its program managers, and (3) underlying reasons for the differences. In compiling this report, GAO conducted a survey of program managers. See GAO-06-112SP.

U.S. weapons are among the best in the world, but the programs to acquire them often take significantly longer and cost more money than promised and often deliver fewer quantities and capabilities than planned. It is not unusual for estimates of time and money to be off by 20 to 50 percent. When costs and schedules increase, quantities are cut, and the value for the warfighter—as well as the value of the investment dollar—is reduced.

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Medium 9781576753019

11 Pirates in the Canal Zone

Perkins, John Berrett-Koehler Publishers ePub

The next day, the Panamanian government sent a man to show me around. His name was Fidel, and I was immediately drawn to him. He was tall and slim and took an obvious pride in his country. His great-great-grandfather had fought beside Bolívar to win independence from Spain. I told him I was related to Tom Paine, and was thrilled to learn that Fidel had read Common Sense in Spanish. He spoke English, but when he discovered I was fluent in the language of his country, he was overcome with emotion.

“Many of your people live here for years and never bother to learn it,” he said.

Fidel took me on a drive through an impressively prosperous sector of his city, which he called the New Panama. As we passed modern glass-and-steel skyscrapers, he explained that Panama had more international banks than any other country south of the Rio Grande.

“We’re often called the Switzerland of the Americas,” he said. “We ask very few questions of our clients.”

Late in the afternoon, with the sun sliding toward the Pacific, we headed out on an avenue that followed the contours of the bay. A long line of ships was anchored there. I asked Fidel whether there was a problem with the canal.

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Medium 9781605099798

Chapter 14: If We Can Do It, So Can You

Mehta, Pavithra Berrett-Koehler Publishers ePub

The story of blindness prevention in the 20th century was brought to life by an ensemble cast of passionate strangers, people who dedicated their lives to restoring sight in far-flung corners of the world, inspiring hundreds to join them. There was the German missionary Ernst Christoffel, who began treating sightless children in Turkey; and the New Zealander Fred Hollows, who journeyed across Africa, Asia, and the Australian outback treating curable blindness. In the United Kingdom, there was Sir John Wilson, who spurred entire nations to launch blindness-control programs and cofounded the International Agency for the Prevention of Blindness. There was the strong-willed French-Swiss doctor Nicole Grasset, who along with Larry Brilliant and others of smallpox-eradication fame took on the cause of sight restoration. There was the Texan ophthalmologist David Paton, who created the Flying Eye Hospital. And in India, there was a retired ophthalmologist with an unpronounceable name, bent on building eye hospitals modeled on McDonald’s.

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