1041 Chapters
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Medium 9781609940072

Chapter 5: Storming

George, Bill Berrett-Koehler Publishers ePub

HAVING ESTABLISHED THE NORMS NEEDED TO SUSTAIN the group’s vitality, we turn our attention to the other side of the coin: behaviors that may impede your group, which we call storming.

Because all of us are flawed human beings in our interactions with others, groups eventually experience a storming phase. Yet many groups fail to acknowledge the difficulties they are having. Denial is as alive and well in groups as it is in families, marriages, and other social milieus. However, it is much more constructive to address members’ concerns in a proactive manner.

New groups go through a honeymoon phase when things are going smoothly and members are in harmony. Over time, irritations at how the group operates or how some members behave will inevitably grow. Storming kicks in when things are not going well, when there is tension, or when some members feel the group is not meeting their needs. Let’s look at some storming issues faced by one group and how it handled them.

Jane Cavanaugh was part of a group of professional women that had been meeting for three years. The women in this group shared deeply, the members participated fully, and no one dominated the discussions. This led to high satisfaction among the members.

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Medium 9781626567719

7 Reframing from Failure to Learning Moment

Peterson, Rick; Hoekstra, Judd Berrett-Koehler Publishers ePub

Baseball teaches us how to deal with failure. We learn at a very young age that failure is the norm in baseball and, precisely because we have failed, we hold in high regard those who fail less often—those who hit safely in one out of three chances and become star players.

—FAY VINCENT, former Commissioner of Baseball

I met Garry Ridge, President and CEO of the WD-40 Company, about ten years ago after he spoke at The Ken Blanchard Companies’ client conference. During that conference, Garry shared the concept this chapter was named after—learning moments. Since that time, I’ve had the good fortune to speak with Garry on a few occasions. Most recently, Garry shared with me how he improves his own performance as well as the performance of the larger WD-40 Company “tribe” by reframing.

It started when I looked at WD-40 in the late 1990s. We were seeking to grow from $90 million to $400 million in revenue. I thought about what could keep us from hitting our growth targets. From my perspective, it boiled down to one thing—fear.

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Medium 9781576757642

1. Do I feel a vocation to be fully human?

Wheatley, Margaret J. Berrett-Koehler Publishers PDF

Do I feel a vocation to be fully human?

Paulo Freire was a Brazilian and world educator who believed in people.

Many times he stated that we have “a vocation to be fully human.”

He demonstrated that when poor and illiterate people learned to think, they could understand what was causing their poverty. Once they understood this, they then acted powerfully to change their world.

His approach to education has been called a “pedagogy of love.”

But what does he mean that we have a vocation to be fully human?

The notion of vocation comes from spiritual and philosophical traditions.

It describes a “call,” work that is given to us, that we are meant to do.

We don’t decide what our vocation is, we receive it. It always originates from outside us. Therefore, we can’t talk about vocation or a calling without acknowledging that there is something going on beyond our narrow sense of self. It helps remind us that there’s more than just me, that we’re part of a larger and purpose-filled place.

Even if we don’t use the word vocation, most of us want to experience a sense of purpose to our lives. From a young age, and especially as we mature, people often express the feeling of life working through them, of believing there’s a reason for their existence. I always love to hear a young person say that they know there’s a reason why they’re here. I know that if they can hold onto that sense of purpose, they’ll be able to deal with whatever life experiences await them. If we don’t feel there’s a meaning to our lives, life’s difficulties can easily overwhelm and discourage us.

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Medium 9781576752302

Choice 23: Have an Out-of-Ego Experience

Manz, Charles C. Berrett-Koehler Publishers ePub

He who is full of himself, is likely to be quite empty. 105

An article on the scandal at Enron Corporation looked beyond the dark story of upper management’s abuse of power and how the executives misrepresented the organization’s financial situation, leading to bankruptcy and the loss of the life savings of thousands of workers. Instead, it examined what motivated Enron workers to want to work there and provided important clues about how such mass deception could be accomplished.106 It revealed a story of how the human condition can make us vulnerable to the allure of gaining importance, opportunity, and riches. Ultimately it revealed a story of the power of the ego.188

The emotion-filled comments of former Enron employees were quite revealing. One said, “The opportunity. . . lit me on fire. It was like a drug.” Another commented, “The risk was not going to Enron and not having the chance to fulfill my aspirations.” Still another said, “For an energy-efficiency nut. . . Enron was like nirvana.”107 Working for Enron carried with it a strong emotional appeal for many workers who saw the company as a chance for not only a better life but an opportunity to fulfill their dreams. Perhaps this sad story leads to the recurrent conclusion of many philosophers, psychologists, and spiritual teachers alike. That is, our ultimate struggle in finding a healthy and fulfilling life resides within ourselves. And the most formidable challenger of all is that inner force generally referred to as the ego.

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Medium 9781576752302

Other Body-Centered Emotional Discipline Choices

Manz, Charles C. Berrett-Koehler Publishers ePub
Medium 9781605093512

ONE The Road to Somewhere

Reynolds, Marcia Berrett-Koehler Publishers ePub

A few years ago, I was listening to a luncheon speaker talk about the difference between what is most important to men and women in the workplace. He said men tend to focus on career and how they can drive their way up the ladder. Then, for numerous reasons, they shift to focusing on intimacy as they age. On the other hand, women focus first on intimacy. As they age and their children grow up, they focus on career. I said, “Not the women I know.”

After three decades of training and coaching high-achieving women, I have noticed an evolution of their needs and desires. In the past, my female clients longed for life balance; now they get bored if their plate isn’t full of new and exciting challenges where they can showcase their skills. Once they were desperate to overcome their fears; now they want help laying out a clear career path so they can quit making brash decisions. They used to ask for assertiveness skills; now they are looking for ways to better formulate their words so people will quit questioning them and get on board with their ideas. Women still face inequities in the workplace and difficulties juggling their many responsibilities. Yet something has changed in the women themselves, the way they approach life, the way they work, and the way they relentlessly show up even when they aren’t sure what they are fighting for. In essence, the answer to the questions “who am I?” and “what does this all mean to me?” have changed. Instead of an evolution of behaviors from one generation of high-achieving women to the next, a revolution is going on as you read this page.

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Medium 9781576754511

Step 2: Give Yourself a Break

Klaver, M. Nora Berrett-Koehler Publishers ePub


If you want others to be happy, practice compassion.
If you want to be happy, practice compassion.
The Dalai Lama

The Mayday! process has begun. At this point, you see the gap between what you have and what you need. You might even feel this disparity acutely. You have an idea of how the need could be met but have decided to remain open to other options. There is a strong possibility that fear still holds you back from obtaining the gifts of flow and connection that come from asking for help. It’s as though fear jams your personal frequencies, stopping you from making any kind of mayday call. Now is the time to take another deep breath and to move on to Step 2.

It is damn difficult living life in this day and age. We face complexities and challenges that our ancestors couldn’t even begin to imagine. We are inundated with messages about how we should be, what we should buy, which groups we should belong to. Our minds are rarely at peace. We think constantly. We schedule our days, jamming them with more than we could ever possibly accomplish in twenty-four hours. Our bodies work overtime trying to squeeze “it” all in. And, to complicate matters, we have others to consider, too. We work to make sure they are provided with all they need. We involve our loved ones in almost all our major decisions. And through it all, there is very little room for us. When do we get a little “me” time? Who cares for the caregiver? Step 2 is all about breaking away from our relentless focus on everything and everyone else. To send out our mayday signals, we need to believe it is permissible to ask for help. That’s where the applied virtue of compassion comes into play.

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Medium 9781576752296

5: Time-Release Motivators

Levesque, Paul Berrett-Koehler Publishers ePub

It is the greatest shot of adrenaline to be doing what you have wanted to do so badly. You almost feel like you could fly without the plane.


Dreamcrafting isn’t exactly rocket science, as we’ll be the first to admit. Ironically, though, when it comes to sustaining motivation, a little understanding of rocket science can actually help a great deal.

The Saturn 5 rocket (used to launch the Apollo lunar missions) stood 360 feet tall and weighed 3,000 tons when loaded with fuel. This forty-five-story cylindrical object was not one single hollow fuel tank, however. The rocket was divided into three separate “stages,” each with its own entirely separate propulsion system.

The first stage (the lowest part of the rocket assembly as it stood on the launch pad) contained 2,200 tons of fuel—nearly 75 percent of the total. Does this mean the first stage propelled the astronauts nearly 75 percent of the distance to the moon? Not quite; in fact, the first stage fell away from the assembly, its fuel supply entirely spent, at an altitude of no more than forty miles above the earth. This was the amount of fuel required to overcome the earth’s gravitational pull from ground level.

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Medium 9781523094189


Whitman, Gordon Berrett-Koehler Publishers ePub
Preface Introduction: A Survival Guide 1 Pulling It All Together 2 A World on Fire
Understanding Who’s Profiting from Injustice and What Can Be Done about It3 Purpose
Preparing Emotionally for the Fight of Your Life4 Story
Building Relationships That Move People to Action5 Team
Finding a Home Base in a Movement for Change6 Base
Recruiting a Following You Need to Lead7 Power
Winning Social Change Conclusion: What Next? NotesAcknowledgmentsIndexAbout the Author See All Chapters
Medium 9781605099224

Eleven Five Elements Framework Summary and Practice Guide

McAfee, Barbara Berrett-Koehler Publishers ePub



The more faithfully you listen
to the voice within you,
the better you hear what
is sounding outside.

Dag Hammerskjold


By now you’ve traveled far and wide in the geography of voice.

You dug in the mud,

burst into flame, and

rolled in the waves.

You honed the edge of your blade and

rode thermals up among the clouds.

Did some of these places feel like home to you?

Did others make your skin crawl?

All of these sounds belong to you, whether or not you are comfortable making them.

Your full voice has essential gifts to impart if you are willing to open them up.

If you are truly interested in expanding your vocal presence, you’re going to have to continue making some noise.

Voice theory is interesting. The ideas and stories in this book can wake up your perceptions about voices—yours and others’. Nonetheless, you can’t get around the fact that your voice lives in your body, inhabits your breath, taps your imagination, expresses your identity, and reflects both your limits and your potential. Continuing to practice the exercises I explain throughout the book and online is essential to bringing your full voice to life.

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Medium 9781576754757

interviewing your own wise elders

Izzo, John Berrett-Koehler Publishers ePub

In some ways, my journey of writing this book represented an unfinished personal quest. Many of the most important mentors in my life died before I got to talk to them about their lives and what they had learned. I wish I had had the chance to ask them the questions we asked the people we interviewed for this book.

Many of the people we talked to were recommended by someone very close to them, often a son or a daughter. One of the most poignant moments in the project occurred after a son had suggested that we interview his father for the book. He told us that his father was wise and had discovered meaning in life. Obviously, the son felt his father had something important to pass on to others. Unfortunately, while we were arranging his interview, he died. My team felt a deep sadness that we had not interviewed him in time. His wisdom would not be shared, at least not in this book.

It got us to thinking that many of those who read this book will know an older person who has found meaning in life, whose wisdom they might want to capture before the person dies—either to share with family members or simply to hear for themselves. So, we decided to share with you the questions we asked our interviewees, in the hope that this might be the beginning of a larger conversation, in which each of us seeks the wisdom of others.

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Medium 9781576755846

4 Beneath Behavior

The Arbiner Institute Berrett-Koehler Publishers ePub

Just then, one of the young employees of the company walked in the room and whispered something to Yusuf. Excusing himself, Yusuf quickly followed the worker out of the room.

After he left, Pettis said to Avi, “I’m not sure what Yusuf meant by a heart being at peace. I’d like to hear more about that.”

“Sure,” Avi said. “To begin with, let’s compare Saladin’s recapture of Jerusalem to the earlier capture by the Crusaders.” He looked at Pettis. “Do you notice any differences in the two victories?”

“Certainly,” Pettis responded. “The Crusaders acted like barbarians.”

“And Saladin?”

“He was almost humane. For someone who was attacking, anyway,” he added.

“Say more about what you mean by humane,” Avi invited.

Pettis paused to gather his thoughts. “What I mean,” he finally said, “is that Saladin seems to have had regard for the people he was defeating. Whereas the crusading forces seem—well, they seem to have been barbaric, as I said before. They just massacred all those people as though they didn’t matter at all.”

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Medium 9781622500291

Contagious Diseases

Saddleback Educational Publishing Saddleback Educational Publishing PDF



date ____________________________


A contagious disease is one that can be passed from one person to another. The next time you’re sneezing and feeling run down, think about the words in this lesson. They can help you understand what’s happening.

Unscramble the letters in parentheses to complete the sentences with words from the box. Use a dictionary for help with meanings. carrier cold symptoms mumps virus infected measles germ vaccines

chicken pox quarantine communicable epidemic influenza (flu) resistance

sanitation inoculated

1. A ____________________ (survi) is a type of ____________________ (remg) that multiplies rapidly and can spread from person to person. Good

____________________ (antsitonia) habits, such as frequent hand washing, can keep it from spreading.

2. A person ____________________ (fectinde) with a contagious disease is often a ____________________ (arcreir).

3. Sneezing, coughing, and fever may be ____________________ (mypstoms) of a ____________________ (oldc) or ____________________ (finluazne).

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Medium 9781622500291

At the Supermarket 1

Saddleback Educational Publishing Saddleback Educational Publishing PDF



date ____________________________


A. Who’s who at the supermarket? Read

the list of supermarket employees on the left. Write a letter by each number to match the employees with the things they use or manage.

1. _____ checker

a. meat

2. _____ carry-out person

b. flowers

3. _____ store manager

c. cash register

4. _____ butcher

d. customers and personnel

5. _____ produce manager

e. fruits and vegetables

6. _____ baker

f. prescription drugs

7. _____ florist

g. bread, pies, cakes

8. _____ pharmacist

h. shopping carts and bags of groceries

B. Supermarket ads aim to make products sound appealing. Match

each descriptive phrase with the product it best describes. Write a letter after each number.

1. _____ hen laid

a. produce

2. _____ ranch raised

b. beef

3. _____ freshly baked

c. bread

4. _____ sweet and ripe

d. eggs

5. _____ dairy fresh

e. milk

6. _____ nursery grown

f. customer service

7. _____ friendly and helpful

g. flowers

CHALLENGE!  Think of five items you often buy at

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Medium 9781576752715

12. The Instrumental Imperative

Block, Peter Berrett-Koehler Publishers ePub

the instrumental imperative.        The moment we gain enough personal clarity about our intentions and decide to be accountable for bringing them into the world, we come face to face with a culture that is indifferent or even unfriendly towards the very idealism, intimacy, and depth that this requires. Modern culture is not organized to support our idealistic, intimate, and deeper desires. It is organized to reinforce instrumental behavior. But if we understand the nature of the culture, we gain some choice over it.

Culture is really a set of messages about how we should operate in the world. It imposes the political imperative upon each of us to get with the program, and the program requires that we become highly instrumental. The word instrumental captures the aspect of our lives, especially in our work, that values efficiency (the engineer) and barter, exchange, and the art of the deal (the economist). But we not only have to make the deal, we have to become the deal. Who we are gets defined as a currency according to the current rate of exchange in a marketplace. It is an accommodation we make with the world that can distract us, one degree at a time, from what matters most to us. It is the means by which the commercial version of what it means to be a person brings us under its spell.

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