11 Chapters
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10 The Bet Is On: A Case Study of the Naudé-Potgieter Model of Casino Employees’ Happiness in the Workpla ce

Uysal, M.; Sirgy, M.J.; Kruger, S. CABI PDF


The Bet Is On: A Case Study of the

Naudé-Potgieter Model of Casino

Employees’ Happiness in the


Rosa-Anne Naudé-Potgieter* and Stefan Kruger

North-West University, Potchefstroom, South Africa


When one thinks of casinos, you see lights, camera, action . . . glitz and glamour, winning customers and smiling employees assisting with payouts, dealing cards and ever ready to assist on the gaming floor. Economic times in South Africa are challenging, directly impacting casino revenues and for a casino to remain competitive in these conditions, Roan and Diamond (2003) propose that the key will be a quality of work life (QWL) offered to casino employees. It is a clichéd saying by now that happy employees result in happy customers, but this statement is true, especially in the hospitality industry. Casino employees have a direct impact on casino revenues by way of ensuring customer satisfaction by the service rendered to them (Gu and Siu, 2009;

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2 Flamenco, Tourists’ Experiences and the Meaningful Lif e

Uysal, M.; Sirgy, M.J.; Kruger, S. CABI PDF


Flamenco, Tourists’ Experiences and the Meaningful Life

Xavier Matteucci*

MODUL University Vienna, Austria


This chapter explores tourists’ experiences of flamenco in Spain and seeks to identify the psychological benefits of such experiences for the tourists who engage in them.

Culture and heritage have become a popular rationale for travel. Over the last decades, tourism has emerged as a regular phenomenon, and the demand for new places and distinctive forms of tourism has grown more complex. Places of cultural significance are, therefore, increasingly seeking to attract tourists on the basis of their unique heritage, and by so doing, some regions have become known for a particular type of cultural tourism. This is the case of Andalusia, a southern region of Spain, which is known for its rich and deeply rooted flamenco heritage. Flamenco involves cante (song), baile (dance) and toque (the guitar). The rhythmic punctuation by handclaps and other methods is also an intrinsic feature of the flamenco art. Contrary to popular belief, the song is at the core of flamenco, and from it germinated the dance and instrumental accompaniment. The flamenco song, in its different styles, encompasses the plaintive chant of the Moors, the Jews and reflects the gypsy struggle throughout Spanish history. While flamenco was long considered as the vulgar expression of mysterious outsiders, artists like composer Manuel de Falla (1876–

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1 Quality-of-life Research in Tourism and Hospitalit y

Uysal, M.; Sirgy, M.J.; Kruger, S. CABI PDF


Quality-­of-­life Research in

Tourism and Hospitality

Muzaffer Uysal,1* M. Joseph Sirgy2 and Stefan Kruger3

1Isenberg School of Management, University of Massachusetts, Amherst, USA;

2­ Virginia Tech, Blacksburg, USA; 3North-West University, Potchefstroom, South Africa


The enterprise of tourism and hospitality has become a major global force because of its socio-­economic and development implications. The nature of tourism research for both practical and theoretical reasons embodies the interplay of such constructs as sustainability, destination competitiveness and attractiveness, and the quality of life

(QoL) of stakeholders as they are impacted by tourism (Uysal and Modica, 2017).

Both the explicit and implicit assumptions of tourism have always been that tourism, as an industry, provides significant benefits to its stakeholders. The nature of these benefits, tangible and intangible, vary depending on the level of destination life cycle and its infrastructure development. Tourism activities also provide benefits for those who are not necessarily part of the production and consumption system of the tourism and hospitality enterprise in the form of economic benefits (e.g. tax, investment into improved infrastructure, education and health systems) to the host communities.

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4 Creating Moments of Happiness on Day Trips

Uysal, M.; Sirgy, M.J.; Kruger, S. CABI PDF


Creating Moments of Happiness on Day Trips

Esther Peperkamp,1* Ondrej Mitas,1 Hanny Kadijk,2 Jörg Wenzel,2

Enno van der Graaf3 and Diana Korteweg Maris3

1Breda University of Applied Sciences, Netherlands; 2Stenden University of Applied

Sciences, Leeuwarden, Netherlands; 3HZ University of Applied Sciences, Vlissingen,



Tourism advertising suggests that tourists’ experiences should be rich with happiness.

While the term happiness has been interpreted in a variety of ways, research over the past 15 years defines happiness as subjective well-­being, a combination of thoughts and feelings that a person holds about their quality of life (e.g. Diener and Seligman,

2002). Tourism experiences are associated with feeling and thinking positively about one’s life. Feelings, especially, become more positive on a tourism experience (e.g.

Nawijn, 2011; Mitas et al., 2012a; Lin et al., 2014; Chen and Li, 2018). These positive feelings are usually defined as positive emotions, which are intense, short-­lived feelings that are experienced as pleasant and desirable.

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9 Rural Well-being Tourism in Northern Europe – Providing Opportunities to Enhance Quality of Lif e

Uysal, M.; Sirgy, M.J.; Kruger, S. CABI PDF


Rural Well-­being Tourism in

Northern Europe – Providing

Opportunities to Enhance Quality of Life

Henna Konu* and Juho Pesonen

Centre for Tourism Studies, University of Eastern Finland, Joensuu, Finland


Quality of Life (QoL) is often connected with well-­being (Mathew and Sreejesh,

2017) and well-­being is seen as a subjective element of QoL (Puczkó and Smith,

2012). It is noted that tourism can have an effect on the level of satisfaction with life and tourist experiences may cause changes in QoL at home (Smith and Puczkó,

2009). According to Puczkó and Smith (2012) tourism can contribute to most quality-­of-­life domains, but especially to health, emotional and spiritual well-­being, relationship with family and friends, and work and productivity (see also Eusébio and

Carneiro, 2011). It is stated that vacations contribute to QoL by providing relaxation and mental and physical rest, giving possibility for personal development and the pursuit of social and personal interests, and enhancing status (Richards, 1999). These listed benefits are closely connected to the internal motivations of tourists. Some studies discuss the linkages between travel motivations and QoL domains (Puczkó and Smith, 2012) and examine the influence of travel motivations to the tourists’ perceptions of tourism impacts on QoL domains (Eusébio and Carneiro, 2011).

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