83 Chapters
Medium 9781523094974

More Than a Job

Miller, Mark Berrett-Koehler Publishers ePub

Olivia decided to give retail clothing another chance. Today she would visit a boutique located in a beautiful Victorian-era house just off Main Street. When she arrived, she was greeted promptly by a stylish woman in her mid-thirties.

“Hi, I’m Olivia. Is there someone here I could talk to about a summer job?”

“That would be me. I’m Marissa, the store manager.”

“Are you hiring?”

“Maybe,” Marissa said with a wry smile.

“That’s an interesting response,” Olivia said.

“Well, the truth is, yes—yes, we are, for the right person. We don’t just hire to be hiring.”

“What’s the process?”

“It begins with an application; then there are two or three interviews.”

“Will I interview with you?”

“Maybe,” Marissa laughed. “I don’t mean to seem cryptic. However, you will only interview with me if the first two interviews go well.”

“Oh, I see.”

“Do you have any questions for me at this point?” Marissa asked.

“Just a few. Do you have time now?”

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Medium 9781609940935

The Journey Continues

Miller, Mark Berrett-Koehler Publishers ePub

The team developed two comprehensive plans: one for the pilot leaders and another for a systemwide introduction of the high-performance team concepts.

Debbie met with Jeff and reviewed the plans. He liked them both. He also decided to speak to the pilot team leaders when they returned for their second session. He wanted them to hear directly from him how important this work was to the long-term health and vitality of the organization.

He also agreed to talk to as many of the other groups as possible when the systemwide launch began. When he couldn’t be present, he volunteered members of the Executive Team to be there. He understood that ongoing leadership support would be vital.

The team reconvened the original pilot leaders and opened with a session in which the attendees were invited to share their questions and issues regarding the project.

This was followed with a session entitled “Lessons Learned from the Field,” presented by Debbie’s team. The short list of critical roles the leader must play in talent, skills, and community was extremely well received.

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Medium 9781626569812

The Assignment

Miller, Mark Berrett-Koehler Publishers ePub

Charles and Blake agreed on a time and place for their first meeting, two hours before Blake’s next leadership team meeting. He wanted to give Charles a little more context before he met the team.

During their meeting, Blake did a great job establishing the facts as he understood them, acknowledging he was still fairly new. Blake and Charles both understood they were operating on numerous assumptions at this point. Part of Charles’s role would be to validate or dismiss these and try to determine what was really happening in the organization.

“This was very helpful,” Charles said. “You answered most of my questions.”

“Yeah, but I think I said, ‘I don’t know’ a lot.” Both men laughed.

“Agreed. But it’s always good to know what you don’t know. The truth is always better than a bad assumption.”

“Are you ready to meet my team?”

“Yes, sir.”

“Oh, one more thing, I have scheduled another meeting after this one for us.”

“Okay, who will we meet?”

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Medium 9781523094974

Do Something

Miller, Mark Berrett-Koehler Publishers ePub

The next morning, Blake was up before the sun. As he was thinking about how to best help Clint process his emotions, he remembered the pain he felt when his father died unexpectedly. Clint had never experienced the loss of someone he knew personally.

When they arrived at their local pancake house, they were given a corner booth surrounded by seventy-five years of memorabilia and fading photographs of former patrons.

“Do you know my dad and I used to eat here?”

“Yeah, you told me the last time we were here.”

“Oh, did I tell you we had our last conversation here?”

“No, I didn’t know that. What did you talk about?”

“Leadership—and I think we’re going to talk about the same thing today.”

“We are?”

“Yep. We’re going to discuss what you can do in response to Amara’s death. I’m guessing the answer will involve leadership.”

“Whose leadership?” Clint asked.

“Yours,” Blake said. “What have you been thinking?”

“First, I want to get a well for Baako’s village.”

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Medium 9781626569812

The Big Idea

Miller, Mark Berrett-Koehler Publishers ePub

Charles woke before the alarm sounded. His sleep patterns had become tenuous in the previous months. In the midst of it all, he had tried to establish a bit of a routine as part of his path back to normalcy.

After he showered and shaved, he went to a local diner for his usual: scrambled eggs and turkey bacon with wheat toast—no butter. While he was sitting at the counter, someone tapped him on this shoulder.

He turned around to see his mom, dad, and Samantha! He was speechless. He hadn’t seen Sam in weeks. This was not how he expected to start his day.

Stunned and a bit disoriented by the surprise, Charles regained his composure and said, “Hello! It’s so great to see you!”

Bending down on one knee, he gave Sam the biggest hug of her life. He didn’t want to let her go. The flood of emotions was overwhelming. Charles began to cry. Through his tears, he looked at Sam and said, “How are you?” She nodded and began to cry herself. She wasn’t sure why she was crying, maybe just because her daddy was crying. They hugged again as Charles scooped her up in his arms. “What are you doing here? Is everything okay?”

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