50 Slices
Medium 9781599961774

1. Coups and Faux Pas

Jonamay Lambert HRD Press, Inc. PDF

Coups and Faux Pas

1

Dr. George Simons, George Simons International 

Mandelieu‐la Napoule, France 

Purpose 

To open an intercultural training program and begin a discussion of how cultural differences affect us in work or daily life

Target audience 

This activity is for groups starting to learn about working or doing business across cultures. It requires some experience abroad (for work or vacation) or experience interacting with people of other cultures. Group members should not be afraid to share personal experiences. Coups and Faux Pas can be used even if most of the people in the group already know one another or are an intact work group. If the group is larger than 16, subdivide it into smaller groups for introductions there.

Time 

Allow 5 minutes to set up the activity and introduce yourself. Then allow 1½ to 2 minutes per person, plus a few minutes to debrief.

Materials and environment 

Handout 1: “66 Ways We Differ” for each participant

Procedure 

Include the handout in the course documentation or put one at each person’s place before the start of the program.

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6. Insider–Outsider

Jonamay Lambert HRD Press, Inc. PDF

Insider–Outsider

6

Donna Stringer, Executive Diversity Services, Inc. 

Seattle, Washington, USA 

Purpose 

To help participants understand the following:

• We all experience being both an “insider” and an “outsider.”

• Insider feelings and behaviors tend to be positive and lead to good teamwork. (Exception:

Insiders can become bored because they are too much like everyone else.)

• Outsider feelings and behaviors tend to be more negative and tend to interfere with team-

work. (Exception: Outsiders can feel unique or special—especially if they and others value their differences.)

• We don’t have to be, look, or act alike in order to feel included.

• Using empathy—remembering how we felt as an outsider—can make us more effective in

helping someone who feels like an outsider to start feeling included.

Target audience 

This activity targets most groups addressing intercultural and diversity issues. It is particularly useful for groups that are beginning to work together or that are experiencing insider– outsider stress because of reorganization, merging, etc. This activity has been used with up to

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28. Cross-Cultural Dialogues

Jonamay Lambert HRD Press, Inc. PDF

Cross-Cultural Dialogues

28

Craig Storti, Craig Storti and Associates 

Westminster, Maryland, USA 

Purpose 

To illustrate how cultural differences create misunderstandings in communication

Target audience 

Individuals who must communicate with people in or from other countries or cultures. This activity works ideally for groups of 20, at the most.

Time 

35 minutes

Materials 

Copies of Handouts 1 – 5: “The Five Dialogues,” for each participant

Procedure 

1. Briefly explain what a dialogue is:

“A dialogue is a brief conversation between two speakers. One or more cultural differences can cause a misunderstanding. These dialogues will show how cultural differences interfere with and often prevent successful communication, and why learning about other cultures is, therefore, so important.

“A dialogue is not merely an example or illustration of a cultural difference (though it is that, too): It is also a kind of puzzle, written in such a way that the misunderstanding is not readily apparent to the reader and is usually not apparent to the speakers. In most cases, the conversation seems completely innocuous; reading between the lines provides some indication of misunderstanding.”

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17. The Transcultural Communicator

Jonamay Lambert HRD Press, Inc. PDF

The Transcultural

Communicator

17

George Simons, George Simons International 

Mandelieu‐la Napoule, France 

and Walt Hopkins, Castle Consultants 

Crook of Devon, Scotland 

Purpose 

This activity introduces participants to an analytical instrument that they can subsequently use to prepare themselves for cross-cultural communication and negotiation situations.

Target audience 

Individuals and groups who must communicate or negotiate across cultures. Training in the use of this instrument can be done in groups of any manageable size.

Time 

There are four sections to this instrument. It takes 45 to 75 minutes to introduce and learn to use one critical section of the instrument, depending on the section you choose. The instrument can also be used as the practical outline for a daylong course on intercultural communication: introduce two sections in the morning and two in the afternoon. In this case, the trainer might give more extensive information on intercultural communication in preparing to present the instrument. Information in Handout 1 will assist in this.

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18. Forced Choices

Jonamay Lambert HRD Press, Inc. PDF

18

Forced Choices

Richard Friend, Ph.D., Friend and Associates, Inc. 

Chicago, Illinois, USA 

Purpose and learning objectives 

Forced-choice exercises challenge participants to be both interactive and introspective. They require participants to make a choice, take a stance, or put their stakes in the ground about some topic, issue, or challenge. Objectives for this activity include

• promoting active discussion while practicing key communication skills: assertion and self-

disclosure, taking a position, listening for understanding, and giving and receiving feedback;

• energizing the group through the use of physical, visual movement;

• modeling how to create a safe environment in order to communicate about differences

between groups, by recognizing common ground and areas of difference;

• greater understanding of one’s own personal beliefs, opinions, and attitudes, as well as

those of others.

Target audience 

This activity has been effectively used with intact work groups as a meeting energizer and with the general public. A minimum of 12 people is required. When the group is larger than

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