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Medium 9781599963525

Activity 26: Let’s Sum Up

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26 Let’s Sum Up

DESCRIPTION

OBJECTIVES

This is a two-part activity that promotes the skill of summarizing as a very effective aid to clarity and coherence in communication between two people or within a group. (Summarizing is also a useful skill for people who have to take notes of discussions, meetings, interviews, and so on. Although the activity is not primarily designed with this in mind, it can be useful to train people who need this particular specialist application.)

By the end of this activity, participants will:

• Be able to summarize information into a single,

coherent response that incorporates the main points.

• Be able to check their own understanding of what

has been said.

• Be able to use summarizing as an aid to maintaining

boundaries on a discussion.

• Recognize the value of summarizing as an important

interpersonal skill.

PARTICIPANTS

• 8 to 15 participants

• Suitable for anyone who attends meetings or is

involved in structured interactions such as interviews and who has some responsibility for clear outcomes, either in terms of understanding by all parties or in terms of producing a written summary

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Activity 21: Is there anybody there?

Sue Bishop HRD Press, Inc. PDF

21 Is there anybody there?

DESCRIPTION

OBJECTIVES

This activity shows that listening is a communication skill that should be learned and practiced. It also considers the barriers to listening and how they can be overcome. This activity could be followed by Activity 41.

By the end of this activity, participants will:

• Recognize the importance of effective listening in

interpersonal communication.

• Have examined the various environmental, psycho-

logical, and personal barriers to effective listening.

• Have considered ways of improving listening skills.

PARTICIPANTS

TIME

RESOURCES

Any number of participants

Suitable for any type of participant. With minor adaptations in how the activity is introduced, it can be used on a wide variety of training courses, from basic communication skill input to specific interviewing skills courses.

60 minutes

• Flipchart stand, paper, and markers

• One copy each of Handouts 21.1 and 21.2 for each

participant

METHOD

AND NOTES

Step 1: Open the activity with a short explanation of why effective listening is essential to good interpersonal communication and why listening is often an underrated skill.

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Activity 4: Against All Odds

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4 Against All Odds

DESCRIPTION

This activity helps those new to addressing groups to overcome distractions and to concentrate on content and presentation. This activity could be followed by

Activity 23.

OBJECTIVES

By the end of this activity, participants will be trained in the skill of maintaining concentration and making presentations well, in spite of distractions.

PARTICIPANTS

Any number

Anyone who needs to address a group of people formally (e.g., after-dinner speeches, reports at meetings, lectures, sales presentations)

TIME

RESOURCES

30 to 60 minutes

• Sufficient space and seating for the group to work in

independent triads

• Flipchart stand, paper, and markers

METHOD

AND NOTES

Step 1: Introduce the activity.

• One of the main fears expressed by people new to

public speaking is “I hope my mind doesn’t go blank and I can’t remember what I’m supposed to say.”

• Part of the answer to this problem is, of course, to

be well prepared. The presentation should be carefully planned: succinct notes made for easy reference during the talk and the actual presentation rehearsed so that the material, timing, etc., can be adjusted. With this amount of preparation beforehand, the chances of going blank are minimized.

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Activity 27: Managing Meetings

Sue Bishop HRD Press, Inc. PDF

27 Managing Meetings

DESCRIPTION

OBJECTIVES

This is an introduction to committee work for people who have had little or no experience attending meetings in any capacity—chair, secretary, or member— and to give them confidence in understanding the rudiments of procedure and committee jargon.

By the end of this activity, participants will:

• Understand the role of the chair in a discussion

group/problem-solving setting.

• Have experienced either chairing such a meeting or

of being a participating member of such a group.

• Have overcome the common anxieties experienced

about committee jargon.

• Have, as a handout, a personal glossary of terms

used in meetings.

PARTICIPANTS

• 5 to 30 participants

• Suitable for anyone who will be involved with

committee work and meetings

TIME

RESOURCES

90 minutes

• Enough space and seating for the whole group to

work together and for up to five groups of four to six participants to work separately

• Pencil or pen for each participant

• One copy each of Handouts 27.1 and 27.3 for each

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Activity 32: Perceptions

Sue Bishop HRD Press, Inc. PDF

32 Perceptions

DESCRIPTION

OBJECTIVES

This activity enables participants to examine the accuracy of self-perception measured against the perceptions of others.

By the end of this activity, participants will:

• Understand the factors that contribute to others’

perceptions of us.

• Be more aware of the assumptions on which first

impressions are based and the dangers of acting on these assumptions.

• Recognize that how we see ourselves is often very

different from how others see us.

• Understand the importance of first impressions to

the quality of, and progress within, relationships.

PARTICIPANTS

• 6 to 20 participants

• Suitable for participants who are previously

unknown to one another, but especially relevant to sales, counseling, and interviewing courses; one-toone interactions; and group-to-one interactions.

• The activity is best conducted at the end of the first

day or at the beginning of the second day of a training program.

TIME

RESOURCES

2 hours and 30 minutes (including preparation time)

• Sufficient seating and space for a full group

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