50 Chapters
Medium 9781599963525

Activity 15: Giving Feedback

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15 Giving Feedback

DESCRIPTION

OBJECTIVES

This activity should be conducted toward the end of any course; it identifies the positive advantages of giving and receiving feedback, while recognizing the risks involved. It offers tips on providing effective feedback and gives participants the opportunity to practice both giving and receiving feedback.

By the end of this activity, participants will:

• Be aware of the advantages of receiving feedback

on request, not just after interviews or at appraisal.

• Be conscious of the pitfalls involved in giving

feedback and aware of methods of minimizing these risks.

• Have practiced giving and receiving feedback.

• Have derived learning points from this exercise and

be able to offer suggestions on the practicalities of giving feedback in the workplace.

PARTICIPANTS

TIME

RESOURCES

Any number, any type

90 minutes

• Space and seating for the entire group discussions,

and for participants to work in pairs (because of the nature of the exercise, the pairs need to be spread out so that they are not overheard by colleagues)

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Activity 8: Course Contract

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8 Course Contract

DESCRIPTION

OBJECTIVES

This activity may be used at the beginning of any course, but is probably most appropriate at those which last more than one day and which focus— entirely or in part—on interpersonal skills. It may be used to help establish a climate of mutual respect among participants and between participants and the trainer. It establishes an interpersonal skills model that should influence the way all participants interact for the rest of the course.

By the end of this activity, participants will:

• Have considered, discussed, negotiated, and agreed

to mutually acceptable forms of interpersonal behavior to be practiced by participants and the trainer throughout the course.

• Have agreed to be bound by the group contract.

• Be aware of the group’s responsibility for

upholding the contract.

PARTICIPANTS

TIME

Up to 20 participants; any type

40 minutes

RESOURCES

Flipchart stand, paper, and markers

METHOD

AND NOTES

Step 1: Brief the group on the nature of the activity and the reasons for it.

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Activity 5: Are we both OK?

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5 Are we both OK?

DESCRIPTION

OBJECTIVES

This activity introduces participants to two of the fundamental concepts that form the basis of the effective development and use of interpersonal skills.

By the end of this activity, participants will:

• Understand four life stances (the “OK Corral”).

• Be able to recognize the characteristics of each stance.

• Understand some basic rights in interpersonal

relationships.

• Be able to build more effective interpersonal

relationships.

PARTICIPANTS

TIME

6 to 20 participants; any type

1 hour and 15 minutes

RESOURCES

One copy each of Handouts 5.1, 5.2, and 5.3 for each participant

METHOD

AND NOTES

Step 1: Introduce the activity.

• This activity introduces two concepts. The first is

the “OK Corral” and the second is a “bill of rights.”

Step 2: Distribute Handout 5.1 and take participants through each quadrant of the “OK Corral” and the examples and the characteristics.

• Allow 10 minutes for this.

• Each of the four stances (represented by the four

quadrants of the “OK Corral”) represents the way a person (or persons) relates to others. This stance concerns not just the language we use; it reflects the attitudes, thoughts, feelings, and behavior in force at any one time. Language is largely a vehicle for expressing these stances.

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Activity 47: We Haven’t Got Enough

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47

We Haven’t Got

Enough…

DESCRIPTION

OBJECTIVES

This activity is a competitive activity. In order to win, a team has to negotiate with other teams. Some of the interpersonal issues that arise in negotiation situations are considered. (Note: There is a certain amount of preparatory work for the trainer before the activity can be conducted [see Resources below].)

By the end of this activity, participants will:

• Understand the importance of negotiation.

• Understand the impact of success and failure in

negotiation on team and individual morale and motivation.

• Be able to recognize the advantages and disadvan-

tages of working in cooperative and competitive modes.

• Understand the concept of resource power.

PARTICIPANTS

TIME

RESOURCES

8 (minimum) to 20 participants; any type

90 minutes

• One set of materials as specified in Trainer’s Notes

• Four copies of Handout 47.1

• As many copies of Handouts 47.1 and 47.2 as there

are observers (see Step 2)

• Four tables and sufficient chairs for each team

member; tables should be as far away as possible from each other, preferably in different rooms

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Activity 18: I wish you hadn’t asked me that!

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18

I wish you hadn’t asked me that!

DESCRIPTION

OBJECTIVES

A technique is provided through this activity for dealing effectively with questions and remarks that are perceived as personally intrusive.

By the end of this activity, participants will:

• Be familiar with the concepts of aggressive, passive,

and assertive responses to intrusive questions.

• Be able to distinguish between these responses.

• Be able to deal effectively with questions that are

felt to be personally intrusive.

PARTICIPANTS

TIME

6 to 12 participants; any type

90 minutes

RESOURCES

One copy each of Handouts 18.1 and 18.2 for each participant

METHOD

AND NOTES

Step 1: Introduce the activity.

• Assertive responses are not to be confused with

aggressive responses. Assertive responses respect the rights of all concerned in an exchange and this activity will help participants be clear about the true nature of assertive behavior.

Step 2: Distribute Handout 18.1. Discuss the concepts of aggressive, passive, and assertive behavior.

• Allow 15 minutes.

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