53 Chapters
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Appendix 1Observer Checklists

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35 A Question of Discipline

Teresa Williams HRD Press, Inc. PDF

35 A Question of Discipline

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

This activity is suitable for any or all of the following:

To explore attitudes and approaches to discipline

To analyze a range of ways of managing disciplinary issues

To encourage a positive and fair approach

To explore fundamental views and managerial approaches

Participants are divided into two groups. Both groups are asked to write their own definition of effective discipline. One group is then asked to make a list of things a manager could do to take a positive approach to discipline. The other group is asked to consider the use of discipline as a negative or remedial managerial tool. The two groups are then brought together to discuss the advantages and disadvantages of both approaches.

The trainer may wish to guide the learning points toward a particular set of ideas that participants may not have discovered for themselves or to bring out an approved style or approach. It may also be appropriate to explain the company grievance or disciplinary procedure and current legislation or codes of practice.

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39 Sharing and Explaining

Teresa Williams HRD Press, Inc. PDF

39 Sharing and Explaining

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

This activity is suitable for any or all of the following:

To practice sharing and explaining information

To explore those verbal and nonverbal aspects of communication help sharing and explaining

To explore different styles of sharing and explaining

To practice explaining something technical to a non-technical listener

Participants are asked to work in groups of three. One person reads through an article privately and then tries to explain the main points to another participant. The third person acts as observer, noting the verbal and nonverbal aspects of communication that helped or hindered.

This activity can be particularly effective if the groups are managers from different technical areas who have to explain technical information to “lay” people. It is a rare opportunity for a participant to get feedback on whether they communicate technical material effectively.

TIME

Allow 45 minutes for the activity and its review.

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49 What Makes a Manager?

Teresa Williams HRD Press, Inc. PDF

49 What Makes a Manager?

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

TIME

GROUP SIZE

PHYSICAL

RESOURCES

PRE-COURSE

WORK

This activity is suitable for any or all of the following:

As an icebreaker in the early part of a management course

To explore the range of management skills and abilities required of a manager

To encourage an exchange of views

Participants are asked to work in pairs and identify why they consider people to be good or bad managers based on their own observations and experiences of life. Once the pairs have exchanged views, gather everyone together again and record their points on flipcharts. You can use this as a fairly superficial opening for new managers or as the basis for indepth discussion with more experienced managers.

Allow between 45 minutes and 1½ hours for the activity and its review depending on the depth of discussion expected.

Groups of 4 to 12 participants are suggested. It helps if there is an even number of participants for pairing.

1.

A large enough working area for pairs to separate somewhat

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46 Time to Choose

Teresa Williams HRD Press, Inc. PDF

46 Time to Choose

Trainer’s Notes

APPLICATIONS

GENERAL

DESCRIPTION

This activity is suitable for any or all of the following:

To develop skills in conducting meetings

To develop skills in contributing to meetings

To investigate group behavior

To let participants choose how to spend some of their learning time

Participants are asked to decide how to spend a period of 45 minutes in a way that will facilitate their learning. They can choose to do anything from having a rest to holding a special session on a particular subject. The trainer should mention any special available resources.

If you are using this activity as a subject for developing meeting skills, then it has the advantage of being a real subject (not a role play) with a real consequence.

TIME

GROUP SIZE

SPECIAL

ROLES

PHYSICAL

RESOURCES

PRE-COURSE

WORK

Allow up to 15 minutes for holding a short meeting on how to spend the time.

A group of 4 to 10 participants is suggested.

Decide whether you want to appoint leaders or allow participants to volunteer.

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