155 Chapters
Medium 9781605092683

Where Are You Going?

Blanchard, Ken Berrett-Koehler Publishers ePub

It wasn’t long until Debbie was scheduled to meet with Jeff again. She was excited to share the ways she had been able to serve since their last meeting.

“Good morning, Jeff,” she said as she walked in carrying a box of his favorite donuts.

“How did you know?” Jeff asked.

Debbie smiled. “I’m learning to listen and observe more carefully,” she said.

“Thank you, Debbie. That was very thoughtful.”

“Jeff, you were right. I discovered that I could serve people regardless of my position in the organization. I made a list just as you requested.”

“Wonderful! Let’s take a look.”

“I bought coffee for my staff. I picked up trash in the parking lot on my way into the office the other day. I listened to two of my team members who wanted to talk about personal problems. I’ve agreed to work with Charles on his skill development as a project manager. There were others, but I think I’m beginning to get it.”

“How’s your team’s performance?” asked Jeff.

“No significant improvement,” Debbie said in a tone that revealed her sense of hopelessness.

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Medium 9781609943035

A Rocky Start

Blanchard, Ken Berrett-Koehler Publishers ePub

Blake was excited about his first day at Dynastar and was thankful he’d landed a job. The first item on his agenda was to meet his new supervisor. Her name was Maggie Barnwell.

Maggie was only a few years older than Blake. She was known as a hard-charger, with results as her trademark.

“Good morning,” Blake said as he knocked on the door frame to Maggie’s office. “I’m Blake. Today’s my first day on the job. I visited with the team a few weeks ago, but you weren’t there. I just wanted to stop by and say hello.” With that said, he expected Maggie to invite him in. She didn’t.

“Yes, I heard you were coming. Please see Ms. Grant to schedule a meeting for us this week. Ten minutes should be sufficient.”

Blake wasn’t sure what he’d expected, but this wasn’t it. She wasn’t rude—just very direct and very formal. Ms. Grant? He assumed this was Maggie’s assistant.

As he stood there processing all of this, Maggie said, “Is there anything else?”

“No, ma’am. Well, yes, just one thing. What do I do before we meet?”

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Medium 9781626563339

2 A Visit with Dr. Jeffrey

Blanchard, Ken Berrett-Koehler Publishers ePub

Over the next several months, Kevin’s death had a major impact on Larry. While he’d loved his brother with all his heart, he had always been concerned that Kevin was missing out on life because he was working all the time. Kevin’s career had taken its toll not only on his health but also on his relationships—Angie was his third wife. Kevin had three kids from prior marriages. Reconnecting with them at the funeral, Larry realized they hadn’t known their father very well. Kevin had always talked about the great things he planned to do someday, when things slowed down. Now that day would never come.

“I’m seriously thinking about stepping back from the business, Janice.”

Janice looked up from packing her briefcase. “That’s ironic. Here I am getting ready to interview to be the director of Learning Is for Everyone and you’re planning on cutting back.”

For the past five years, Janice had been a committed volunteer at Learning Is for Everyone, an organization that brought college students together with underprivileged kids for tutoring.

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Medium 9781626561984

An Insight with Impact

Blanchard, Ken Berrett-Koehler Publishers ePub

As the new week began, Debbie had a fresh take on the world. She even brought some flowers into the office and put them by the front desk where everyone could enjoy them. She had a new-hire interview scheduled for Tuesday. This time she asked Human Resources to give her two meetings with the candidate and to schedule ninety minutes for each session— not her usual thirty minutes. Following Jeff’s lead, Debbie prepared a short list of references for the candidate. She knew that some of the people might not give her an entirely positive reference, but she wanted to be up-front and honest.

On Tuesday Debbie met with the candidate, a woman a few years older than herself. At the end of their meeting Debbie said, “Thank you for your time today. If you’re still interested in the job, I want you to come back for another meeting. I know this is a major decision for both of us, so next time, I want you to interview me. Ask anything you like. Also, I’ve prepared a short list of personal and professional references for you. You may call them if you like, but you are under no obligation. I have to be honest with you, though. Some of these people may not have the most glowing things to say about my past leadership. But I am committed to becoming a great leader, and I see it as a journey. This team is going to do amazing things, and you may be one of the people to help us.”

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Medium 9781626560604

6 The Home Stretch: The Fourth Quarter

Blanchard, Ken Berrett-Koehler Publishers ePub


Ken: Because I had gained a couple of pounds over the summer, I decided I needed to do something in September to give myself a little extra boost on the nutrition and weight control part of my program. I kept hearing Ted Leitner, the radio play-by-play announcer for the San Diego Padres baseball team, talk about Medifast: “If you’ve been struggling to lose weight, Medifast will get you results.” So not too long after we returned from Skaneateles, I thought, Why not? Maybe it can get me over this weight plateau.

I called Dr. Rice to get his feedback. He checked out Medifast in his circles with positive results. The combination of healthy choice meals together with prepackaged meals and snacks seemed to make sense, and these foods were nutrition balanced. I went ahead and made an appointment at a nearby location. When I went in for my appointment, the woman who ran the office gave me an overview of the Medifast system and the best strategy for me. I was impressed, so I joined. It’s not cheap, but I thought it was worth it.

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