27 Slices
Medium 9781576754504

The Climb of Trust

John Stahl-Wert Berrett-Koehler Publishers ePub

The newness of everything around him—and the strangeness of it all—made it seem to Matt that the volume button had been turned up on all his senses. Only one week had passed since he’d hung up the phone with David, one short week and then a few hours of flight. But the life he’d led seemed so distant now, the world he left a gray and shadowy place.

Matt’s flight that morning to Colorado Springs had been smooth, and halfway across the small parking lot from the airport to his rental car, he had stopped, propped his wheeled suitcase against a post, and looked around. The closeness of the sky amazed him, as did its blueness and its size. He took a breath, a big breath, and then another.

He’d driven slowly, a tourist to this new world, a child on his first outing. Driving northwest out of Colorado Springs, Matt wound his way in and around the colossal burnt umber rock outcroppings of the Garden of the Gods and climbed ever higher, Pike’s Peak rising to nearly three miles’ elevation to the west. And then he’d found the entrance sign for “High Summit Ranch,” a smaller placard reading “Wild Mustang Adoption Program.” After driving up the ranch’s long and winding lane, he’d been greeted with a father’s embrace by David. He’d been immediately ushered into a spacious dining hall for a late private lunch and then out to the ranch’s horse stables. His transfiguration from suited executive to denim-clad ranch guest had happened so quickly, and what he now stood face-to-face with threatened to overwhelm his senses altogether.

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Engagement Equation

John Stahl-Wert Berrett-Koehler Publishers ePub
Medium 9781609942885

3. The Greater Goal

Ken Jennings Berrett-Koehler Publishers ePub

Quinn wrote words next to the star and pushed the placemat toward Alex.

Commit to the Greater Goal

The Greater Goal? Mine or the companys? Alex asked.

Both actually, Quinn responded.

If youre talking about the Beckley mission and vision statements, we have those: I read them. They are pretty good.

This is deeper, Alex. The Greater Goal describes the very best you aspire to for customers, employees, and frankly, the world. But its more than a description. It should effectively call each person and team to give their absolute best. It provides the strategic frame for determining what business you should be in to add the most value. Its not just naming the mission and vision; its the process of committing to them and acting together on them that makes the difference.

I need a little more help with that, Alex said. How is that different from our mission and vision?

Let me be clearer with some examples, if you would allow me. I have a client that is a world-class healthcare organization by todays standard. Its mission and vision are centered around delivering the best possible care to every person who comes its way. When the leaders began to ask new questions about their true Greater Goal, it changed the entire organization—for the better.

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13. Greater Goal Coaching

Ken Jennings Berrett-Koehler Publishers ePub

Alexs assistant overheard the whole exchange with Dr. Stan and stepped back into Alexs office to comment, Isnt that great? I do wish your dad was here to see that. By the way, Quinn is here to see you.

As Alex waited for Quinn to come in, he looked around his office. Posted on all four walls were enlarged pictures of the whiteboards from the warehouse sessions with the goals and initiative descriptions. Almost metaphorically they covered up many pieces of Alexs past accomplishments. He smiled to himself as he realized how much he appreciated the current office artwork. Quinn joined him in his office and also noticed the new dcor. What do you think of whats happened, Alex?

Amazing, Alex answered. I just had Dr. Stan in here giving me some great stories. Just amazing—I never knew there were so many great ideas and such great energy for our Greater Goal. I guess when you constantly just tell people what to do, you never really tap into the greatness that lies within them. His voice betrayed some sadness.

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Five Practices for Greater Goal and Shared Goal Achievement

Ken Jennings Berrett-Koehler Publishers ePub

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