27 Slices
Medium 9781609942885

Five Practices for Greater Goal and Shared Goal Achievement

Ken Jennings Berrett-Koehler Publishers ePub
Medium 9781609942885

6. Feedback

Ken Jennings Berrett-Koehler Publishers ePub

Driving back from the visit to Kepper, Quinn turned onto Thomas Boulevard and parked in front of the Beckley home, a classic American foursquare craftsman house. One could imagine it new in the late 1800s, projecting confidence in the future.

Alex asked, What are you hearing from my team in your interviews?

Do you want to go through this now, Alex? Its been a big day for you already.

I want to hear it—the good, the bad, and the ugly.

Well, then, why dont we go inside? My friend Ken Blanchard calls feedback the breakfast of champions. I have my notes with me. If you will make the tea, I will provide the feedback. The two men went inside, chatted of this and that while making their tea, and then sat down together.

Im ready, Alex said, but his body said, Im nervous.

Quinn began. It is clear to everyone that you bring energy and drive to Beckley. But the practices you brought to the company carried unintended consequences.

Ouch, that sounds bad. Alex winced.

Your intentions were good—everyone recognizes that. Quinn reached in his briefcase and pulled out a folder. I interviewed all the members of your senior team to get their very best thinking on several key purpose and performance questions, and I learned that they have common perceptions about whats working and what isnt. Naturally, I also got some outlier responses, and those can be very helpful. But first lets look at the strengths that were described, then well look at whats not working.

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Medium 9781576754504

The Climb of Trust

John Stahl-Wert Berrett-Koehler Publishers ePub

The newness of everything around him—and the strangeness of it all—made it seem to Matt that the volume button had been turned up on all his senses. Only one week had passed since he’d hung up the phone with David, one short week and then a few hours of flight. But the life he’d led seemed so distant now, the world he left a gray and shadowy place.

Matt’s flight that morning to Colorado Springs had been smooth, and halfway across the small parking lot from the airport to his rental car, he had stopped, propped his wheeled suitcase against a post, and looked around. The closeness of the sky amazed him, as did its blueness and its size. He took a breath, a big breath, and then another.

He’d driven slowly, a tourist to this new world, a child on his first outing. Driving northwest out of Colorado Springs, Matt wound his way in and around the colossal burnt umber rock outcroppings of the Garden of the Gods and climbed ever higher, Pike’s Peak rising to nearly three miles’ elevation to the west. And then he’d found the entrance sign for “High Summit Ranch,” a smaller placard reading “Wild Mustang Adoption Program.” After driving up the ranch’s long and winding lane, he’d been greeted with a father’s embrace by David. He’d been immediately ushered into a spacious dining hall for a late private lunch and then out to the ranch’s horse stables. His transfiguration from suited executive to denim-clad ranch guest had happened so quickly, and what he now stood face-to-face with threatened to overwhelm his senses altogether.

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Medium 9781609942885

16. Building on Success

Ken Jennings Berrett-Koehler Publishers ePub

Promising to share the fifth and final practice of high-purpose–high-performance organizations, Quinn had picked Alex up for a ride in his restored 1968 black Chevy Corvette. After a cruise through the East End, making their way to the downtown freeway interchanges, Quinn and Alex were soon roaring up the wide-open interstate between Pittsburgh and Cleveland.

I actually talked to you about this next organization way back when I first met you. You are going to love it! By the way, Alex, I hear that you got John J. Williams an interview at Beckley. Good idea.

Alex noted the small curve of a smile on Quinns face as the Corvette accelerated with a deep rumble. You like driving this, dont you? Alex asked the obvious.

Oh yeah, Quinn responded, mimicking an American accent and response. I love the drive over to my client, the Cleveland Wellness Network—it gives me a chance to get out the Vette. He grinned. Its classic American muscle.

Driving is one of my favorite things to do. When I was growing up in Scotland, my dad was a traveling minister. He had a red MG-B convertible. I loved our time in the car, just the two of us being buddies. Mom said it was a questionable car for a preacher, but I think she really loved how much he enjoyed it. And on those drives my dad listened to me, really gave me all his attention. Maybe thats why I love to drive.

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Medium 9781576754504

End of the Rope

John Stahl-Wert Berrett-Koehler Publishers ePub

Matt James was slumped forward onto the executive conference table, his forehead pressed against the gleaming rich mahogany finish, his arms outstretched before him as though in prayer. He was alone, his mute supplication aimed at no one. His boss and the company’s executive team had departed the meeting half an hour before, leaving him to ponder their ultimatum and to stare down into the depths of his ruin. They’d given him one more chance to try to light a fire under his lackluster team, and at the very end they offered him words of hope and encouragement. They were sticking with him, they had said, because they believed in him. They just knew he could turn his twenty-two-member team around, tap into “all that incredible talent” that was going to waste, and get some real results!

But Matt knew that he couldn’t. He had already tried everything he could think of and had nothing to show but two years of divisional losses in advertising clients and profits. The executive team had said they believed in him, but their faces told him something else. The team’s collective show of faith hadn’t come easily; their smiles and affirming nods had required an obvious exercise of unwilling muscle. It wasn’t that he blamed them. The truth was, he didn’t believe in himself anymore.

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