64557 Slices
Medium 9781599960647

Activity 14 Right the First Time!

Elizabeth Sanson HRD Press, Inc. PDF

Activity 14

Right the First Time!


For this activity, the participants work in two groups to discuss a list of points on a preferred handout. Each group elects a spokesperson to feed back their thoughts.

The groups reconvene to work on a case study before presenting their findings in a whole-group session.

Target Group

All individuals who have direct contact with external customers and sometimes have to deal with customer problems and/or complaints


For individuals working in the for-profit sector to recognize the need for repeat business and extending existing contracts

For individuals working in both the for-profit and not-for-profit sectors to recognize that resources go farther when we get it “right the first time”

To highlight how a positive, assertive manner and taking responsibility for one’s actions will enhance customer relations, both internally and externally

Number of Participants

Ideally 6 to 12


60 minutes


Handouts 14-1, 14-2, and 14-3

A flipchart and markers for each group and one for yourself

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Medium 9781780491011

Chapter Six - Urizenic Religion and Urizenic Reason: R1 and R2

Roderick Tweedy Karnac Books ePub

I have always found that Angels have the vanity to speak of themselves as the only wise; this they do with a confident insolence sprouting from systematic reasoning.

—William Blake, The Marriage of Heaven and Hell

Introduction: The operating systems

In order to clarify Blake's critique of both orthodox religion and post-Newtonian science as sharing a common Urizenic basis, in the following chapter I will be using the metaphor of rival operating systems. This may help to explain Blake's contention that both systems of thought obey the same basic program and are expressions of the same power. For whilst religion and rationalistic science are supposed to be at loggerheads, symptomatic of a “two cultures” divide, what they resemble more, according to Blake's cognitive framework, are different versions of essentially similar systems—Mac versus PC (Apple Mac OS versus Microsoft Windows)—battling it out for supremacy of the left brain. Indeed, perhaps it is because of this competitive rivalry that the infighting between the two can be so intense.

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Medium 9780253021359

2. The Notion of Treatment: Black Aesthetics and Film, based on an interview with Peter Hessli and additional discussions with Pearl Bowser

Charles Musser Indiana University Press ePub


Editor’s Introduction

Arthur Jafa is a visual artist who has worked extensively in film and video. He was born in Tupelo, Mississippi, and raised in Clarksdale, Mississippi. Later, he attended Howard University, where he studied with Haile Gerima and Ben Caldwell, going on to work as the assistant cameraman on Charles Burnett’s My Brother’s Wedding (1983). His interests span a broad range of artistic practices, all of which center around his investigations of Black aesthetics, cultural specificity and universality, psychoanalytical theory, and image processing. As director of photography he worked on numerous projects, including Julie Dash’s Daughters of the Dust (for which he received the cinematography award at the 1991 Sundance Film Festival), John Akomfrah’s Seven Songs for Malcolm X (1993), Spike Lee’s Crooklyn (1994), Ada Griffin’s Audre Lorde (1995), Manthia Diawara’s Rouch in Reverse (1995), and Louie Massiah’s W. E. B. Du Bois: A Biography in Four Voices (1995).

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Medium 9781780491660

CHAPTER SIX The clinical diary of 1932 and the new psychoanalytic clinic

Juan Tubert-Oklander Karnac Books PDF


The clinical diary of 1932 and the new psychoanalytic clinic

Introduction to Chapter Six his chapter was originally written as a presentation for the

International Congress “Clinical Sándor Ferenczi”, held in

Turin in July 2002, under the chairmanship of Franco Borgogno.

It was originally written in English and then translated into Italian, the language in which I read it, although I was only able to discuss it in English (being a polyglot is hard work indeed). In this text, I develop the argument that Sándor Ferenczi initiated a new way of recording and sharing our clinical experiences in psychoanalysis, one that strikingly differs from the style that emerged from Freud’s case histories. This new genre was characterised by its emphasis on the analytic relationship and the inclusion of the analyst’s subjective experiences. Such style has flourished, during the past few decades, in the clinical writings of psychoanalysts of a relational bent. This is in line with the idea that Ferenczi has been the pioneer of the relational turn in psychoanalysis, a proposition I expounded and developed in a previous paper (Tubert-Oklander, 1999a). I then present three clinical narratives of episodes from different psychoanalytical treatments, and use them as examples for the discussion of some of the issues generated by the contrast between traditional analysis and relational analysis, particularly the polemical subject of countertransference disclosure.

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Medium 9781936765386

Chapter 2 Learning to Talk Like a Scientist

Maria C. Grant Solution Tree Press ePub

Consider the amount of information we convey and receive through oral language—from offering simple directions to a lost driver to hearing a presidential inauguration speech. In each case, one person’s thoughts and ideas transmit to another person through the use of words pieced together into meaningful sentences and phrases. While colloquial, informal language is perfectly acceptable for casual situations, we need precise terminology and well-crafted expressions of thought to convey academic and scholarly ideas accurately and articulately. We know that we learn everyday conversational speech on the playground and at home. The acquisition of school talk, however, requires thoughtful, well-planned instruction that targets the attainment and use of academic and domain-specific language. The goal is for students to become productive participants in conversations that center on real-world issues of information and concern. This means not only speaking about events of note but also possessing the skill of actively listening so that both argument and agreement can be part of the response.

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