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Medium 9781576753576

21. The Road to Recovery

de Graaf, John Berrett-Koehler Publishers ePub

This situation imagined by Affluenza coproducer Vivia Boe has not occurred. Not yet.

You’re watching TV, in the middle of a program, when the screen goes black for a moment. The scene cuts to a breaking news story. A large crowd is gathered outside an expensive home with some equally pricey cars parked out front. A well-dressed family of four stands on the stairs, looking grim. One of the children is holding a white flag. The reporter, in hushed tones, speaks into his microphone: “We’re here live at the home of the Joneses—Jerry and Janet Jones—the family we’ve all been trying to keep up with for years. Well, you can stop trying right now, because they have surrendered. Let’s eavesdrop for a moment.”

The shot changes, revealing a tired-looking Janet Jones, her husband’s hand resting on her shoulder. Her voice cracks as she speaks: “It’s just not worth it. We never see each other anymore. We’re working like dogs. We’re always worried about our kids, and we have so much debt we won’t be able to pay it off for years. We give up. So please, stop trying to keep up with us.” From the crowd someone yells, “So what will you do now?” “We’re just going to try to live better on less,” Janet replies. “So there you have it. The Joneses surrender,” says the reporter. “And now for a commercial break.”

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Medium 9781576753217

1 The Alternative to Cold Calling

Templeton, Timothy L. Berrett-Koehler Publishers ePub

It was another perfect morning at the California Coffee Café and Bistro, the favorite spot of the locals in the tiny, upscale California coastal town of Rancho Benicia. The fog was floating in from the harbor across the street as the regulars zipped in and out or stayed to chat, enjoying the ambiance of the little café.

Chuck Krebbs, the owner, was standing behind the antique oak bar that had been there when the town was a harbor for the nineteenth-century sailing ships and the place was a watering hole for the waterfront’s sailors. Now, though, Chuck proudly labored between it and his wonderfully gilded espresso machine for this watering hole of a different era and all the friends it had made him.

He took a moment, glanced around, and smiled. Four of his favorite regulars were there right now.

In the center of the Café with her large double mocha was Sheila Marie Deveroux, one of the most prominent realtors in town. Flamboyant to say the least, the eclectic woman with her raven black hair, her bright outfits, and her happy way of talking with her hands was hard to miss at her favorite table in the middle of the morning chaos. Chuck couldn’t remember the last time he had seen her there alone. She always had someone with her, which of course Chuck liked since that meant yet another coffee drinker. But he couldn’t help but notice that whoever the current person was, Sheila Marie would treat him or her like family. Just as she had always done with him.

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Medium 9781576750407

4 When Machines Won the Day Streamlining the Soul to Fit the Industrial Age

Briskin, Alan Berrett-Koehler Publishers ePub

The village blacksmith shop was abandoned, the roadside shoe shop was deserted, the tailor left his bench, and all together these mechanics [workers] turned away from their country homes and wended their way to the cities wherein the large factories had been erected. The gates were unlocked in the morning to allow them to enter, and after their daily task was done the gates were closed after them in the evening. Silently and thoughtfully, these men went to their homes. They no longer carried the keys of the workshop, for workshop, tools and key belonged not to them, but to their master.

Terrance Powderly, Grand Master Workman,

United States, Knights of Labor, l889

(Bowles and Gintis, l976, pp. 56–57)

The themes of Part One—soul that is stirred to life by recognition of multiplicity, the struggle to be aware of shadow dynamics, and the consequences of suppressing what is unruly in the individual and the group—take on new shadings when we apply them to the workplace. The seductive power of the ideas beneath the work of a Bentham or a Pinel is that we can have control, streamline the jagged edges of our humanity so that reason rules, subordinate instinct to the collective good, and make work a requirement of society, irrespective of the wilderness within. We can appreciate this dream of order, but we must also face the distortions and pathologies that arise from the shadow of these ideas.92

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Medium 9781605095639

11. Offering Depiction: Varying the Variables

Pine II, B. Joseph Berrett-Koehler Publishers ePub

Leonardo da Vinci, Picasso, Frank Lloyd Wright, and, to bring up a current-day business example, IDEO, all discovered new possibilities more as artists and designers than as explorers. Whereas explorers of terrae incognitae past used maps to guide their ventures, artists and designers guide their creative process via various forms of expression, including frameworks, methods, rules, and principles. These push them along the path to generating new creative solutions, whether purely artistic, primarily pragmatic, or somewhere in between. Artists often employ the golden ratio. Engineers turn their knowledge of loads, materials, and physics into design theory, guidelines, and rules. Architects follow principles of design to produce both the form and function of their creations. And now designers of experiences have one more valuable tool to add to their repertoire: the Experience Design Canvas, to be employed in conjunction with the Varying the Variables expedition introduced here in this chapter.

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Medium 9781576756171

Chapter V The Open Space Experiment

Owen, Harrison H. Berrett-Koehler Publishers ePub

Open Space Technology was first developed and utilized in 1985. At the point of genesis there was no thought to run any sort of an experiment. In fact, the precipitating condition was a very practical need. Open Space Technology emerged as an intuitive response. It took five years before it became apparent that a grand natural experiment was in progress. But that is to get considerably ahead of the story.

The story begins on a warm afternoon in April 1985——the first real day of spring in Washington, DC. In celebration of the season, I went to my patio with my first “outdoors” martini in hand. As I savored the drink, a disturbing thought passed through my mind. I had agreed to convene a symposium set for early July, dealing with Organization Transformation, to which I had given little thought.

I had convened the first of such gatherings two years earlier, and by any reasonable standard it had been quite a success. The participants, however, let it be known that even though they had enjoyed the various speakers and panels, the most useful and productive parts of the entire event were the coffee breaks. I found myself in agreement.

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