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Chapter 30 Trust the TA-DA Template™

Booher, Dianna Berrett-Koehler Publishers ePub


When an email, report, or proposal confuses people, typically the problem is structure, not content. To translate this concept to digital language: The writer selects the image, edits it, crops it, and then decides where he wants to post it. Wrong approach.

A backward display of information leads to either rereading or total incomprehension. Yet people routinely write as they think. They start with “once-upon-a-time-there-was-this-problem” and go all the way through the details of the situation and the investigation finally to “here’s-my-summary-of-the-situation-and-solution-THE-END.”

The difficulty with this display of information: People can’t follow your discussion of the problem and details until they understand your overall point. See what I mean with this example.


As you know, for the last 5 months, we’ve been formally evaluating the Call Center to find alternatives to enable our company to reach a certain set of business goals. A few of those goals are to:

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Medium 9781847770684

Movement and Meaning

Elizabeth Jennings Carcanet Press Ltd. PDF

I was irresponsible and wild

When I was young but now the young ones are

Thoughtful and anxious though their eyes are mild

Even when they speak to me of war.

They are prepared and do not blame the old

That many have to make the street their home.

I warm myself at their kind hearts. The cold

Shivers through me now long dark nights have come.

O but there is a joy that I would speak.

I have a dream and turn it to a song.

It is the only home that I can make.

Its doors are open to the careful young.

Movement and Meaning

Language is always on the move

Its meanings will not last for long

We try to call it back when love

Beckons us to shape a song.

But it’s impatient, will not stay

Or be at any beck of ours

And yet it’s we who help it play

And change the purpose of its powers.

It limits us for it’s precise

And hates the superficial guise

Of novel meanings, has a nice

Neat purpose, will not generalise.

It flies higher than a kite

And dives more deep than submarines.

If we take care, its yoke is light

But if we falsely generalise

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Medium 9780253005939


Matthew Tully Indiana University Press ePub



Thirty-five years before I walked into Manual High School I began my own inglorious education career at Kuny Elementary. The one-story brick building sat in the middle of Gary, Indiana, a once-mighty steel town thirty minutes from Chicago that by 1974 was well into its steep and unyielding decline. The local steel industry, which had given healthy middle-class paychecks to generations of Gary residents, was crumbling. A city that was once the heart of northwest Indiana was now full of blight. In a region stung hard by a deep racial divide, whites had fled the city in huge numbers for the area’s surrounding cities and towns, leaving behind Gary’s increasingly overwhelming poverty and crime problems. The onetime home of the Jackson Five and scenic World War II–era neighborhoods was now home to a growing number of abandoned buildings and social problems. Those problems were only getting worse. The city was in the midst of a staggering population decline that would drop its number of residents by a third, or nearly sixty thousand people, from 1970 to 1990.

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Medium 9780253347572

26 “I Think We Want to Be Seen as Somewhat Crazy”

RushJr. Loving Indiana University Press ePub

David LeVan did not resemble a railroad chieftain. Looking a decade younger than his 50 years, LeVan sported a great bushy mustache that underlay his brown eyes and glasses. The only sign of age was his receding black hair. He had come to Conrail from one of the large accounting firms and was known in the company as a cost-fixated bean counter who harbored an incredible knowledge of finance.

His personal life was also a stark contrast to those of other railroad chief executives. Married to a young, attractive ski instructor, LeVan lived in a converted fire station in downtown Philadelphia. He and wife Jennifer spent much of their time skiing and riding some of the Harley-Davidson motorcycles that LeVan had collected and parked in the fire house.

During his first decade at Conrail, LeVan moved slowly through several modest posts in middle management, but then his understanding of finance, his smooth articulation, and his ability to think on his feet marked him as a comer. Each year since 1988 LeVan had been promoted—and in the process he had moved around the company’s upper sphere learning the art of running Conrail. Although inexperienced in railroad operations, LeVan had an instinct for people and understood the importance of personal contact and leadership in such a company. Said Conrail’s vice president for corporate communications, Craig MacQueen, “LeVan would go out in the middle of the night at a crew change and talk to the men. That’s what was different. It was leadership by example.”

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Medium 9781576752838

6. Reframe Requests to Identify Strategic Opportunities

Robinson, Dana Gaines Berrett-Koehler Publishers PDF



embedded within it. That is the approach we will explore in this chapter.

Reframing—What Is It?

The purpose of reframing is to view a problem or issue from a different point of view. You do this when you facilitate a discussion that focuses not on the client’s solution but rather on the results the client is seeking. Let us revisit one of the initial requests we used in Chapter 5 as an example.

“I have two teams who are in continual conflict.

I would like to offer some type of team building.”

Although this client has identified a team-building solution, the client is most likely seeking results that go beyond the team-building activity. Resolving team conflict is probably an ultimate goal, and there could be others. In a reframing discussion you focus not on the solution (team-building activity) but on the desired results (resolving team conflict). Through skillful questioning you help the client gain insight into the situation and to realize that moving ahead with a solution may be premature. Your questions often raise other issues that lead to an agreement to obtain additional information.

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Medium 9781936111107

Frequently Asked Questions

Stephen R. Covey and Jennifer Colosimo with Breck England FranklinCovey RosettaBooks, LLC ePub

Q: What does a great résumé look like?

A: The purpose of a résumé—or curriculum vitae (CV)—is to get you an interview with the right person. It’s a document that briefly presents your skills, education, and experience. Because it’s like a product brochure in which you are the product, it must answer the employer’s question: “What can you do for me?”

The days of the self-centered résumé are over. The old-fashioned Industrial Age résumé starts with the applicant’s self-serving objective—“A rewarding position in a firm that can make me rich and successful”—and then trumpets the whole story of the applicant’s life. The typical applicant sends the résumé to 30 different companies and waits to see if one will bite.

Research the employer before writing your résumé. Study the job announcement or description. Make an outline that shows how your experience and education match up with the job requirements.

Do not send a “one size fits all” résumé. If you already have a résumé, rewrite it to target the specific needs and requirements of the job you’re applying for.

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Medium 9781574412086

10. Ray Gonzales, “Tortas Locas” from The Underground Heart

Edited by David Taylor University of North Texas Press PDF

Chapter 10

Ray Gonzales

Tortas Locas

Ray Gonzalez is the author of nine books of poetry. Turtle Pictures

(Arizona, 2000), a mixed-genre text, received the 2001 Minnesota Book

Award for Poetry. His poetry has appeared in the 1999, 2000, and 2003 editions of The Best American Poetry (Scribners) and The Pushcart Prize: Best of the Small Presses 2000 (Pushcart Press). “Tortas Locas” is taken from his collection of essays, The Underground Heart: A Return to a Hidden Landscape

(Arizona, 2002), which received the 2003 Carr P. Collins/ Texas Institute of Letters Award for Best Book of Non-fiction, was named one of ten Best

Southwest Books of the Year by the Arizona Humanities Commission, named one of the Best Non-fiction Books of the Year by the Rocky Mountain

News, named a Minnesota Book Award Finalist in Memoir, and selected as a Book of the Month by the El Paso Public Library. His other non-fiction book is Memory Fever (University of Arizona Press, 1999), a memoir about growing up in the Southwest. He has written two collections of short stories,

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Medium 9780253352149

Fourteen The Legacy of the First World War

H. P. Willmott Indiana University Press ePub

THE END OF THE First World War is given one of two very precise dates, either 11 November 1918 with the conclusion of the armistice or 28 June 1919 with the signing of the Treaty of Versailles. In reality, the signing of the various treaties that were to end the First World War was to prove a protracted process and other conflicts flowed from this war, the most important being the Russian Civil War.

The Russian Civil War began even in the lifetime of the First World War and, paradoxically was not one single civil war. It was a series of wars that fell into four broad categories. First, there were a series of wars involving the Soviet successor state and various non-Russian nationalities intent upon independence. Second, there were a number of civil wars within Russia itself between the Bolsheviks and a bewildering number of opponents, the very diversity of which provided a key to an understanding of why the Bolsheviks prevailed. Third, there was a series of conflicts that were the products of local antagonisms that were not necessarily related to, but invariably became entangled with, the wider Bolshevik/anti-Bolshevik struggle. In outlying areas tribal vendettas, disputes between settlers and local populations, and conflicts between “town” and “country,” and in central Asia long-standing Christian-Moslem hostility, surfaced alongside the main strands of civil war. Fourth, there was also a no less fragmented intervention on the part of the victorious Allied powers. For the most part, these various wars and intervention had run their course by 1920, but it was not until 1922 that the Soviet state acquired possession of the Maritime Provinces and it was not until 1925 that the Japanese relinquished control of northern Sakhalin.

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Medium 9781780491929

Chapter Six - Psychiatry, Emotion, and the Family: From Expressed Emotion to Dialogical Selves

Karnac Books ePub

Paolo Bertrando

Family and emotion entered the field of psychiatry together in the late 1950s as a result of working with families who had a schizophrenic member. On one side of the Atlantic, this process generated the different approaches to schizophrenic families that eventually gave rise to family therapy (Broderick & Schrader, 1991) and, on the other side, led to what has been defined as expressed emotion (Leff & Vaughn, 1985).

From that moment, the family fell, partly at least, within the domain of psychiatry. Under the psychiatric gaze, the family itself became a kind of “patient” and family problems slowly came to be considered as family pathologies. It was too easy to see a family with problems as a deviant or pathological family.

Interestingly, the American approach to family and schizophrenia, the then paradigmatic psychiatric illness, gave little emphasis to emotion, stressing instead the cognitive, as well as relational, aspects of both psychopathology and family life, as the very concept of double bind (Bateson, Jackson, Haley, & Weakland, 1956) exemplifies. The British version, however, centred on emotion, and, at the same time, subjected it to quantitative evaluation.

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Medium 9781567262483

Chapter 20 - Contract Surveillance

Compton, Paula B. Berrett-Koehler Publishers ePub

(FAR 16.3, 16.6, 37.6, 42.11, 46.2, 46.4, and 46.601)

Contract surveillance is the monitoring, inspection, and testing of a contractor’s work after the contract is awarded and before the government accepts the work. It is done to ensure that quality supplies or services are delivered in a timely manner to the government. Inspection can be carried out by inspecting the actual work performed or by conducting surveillance of the contractor’s inspection system. Contract surveillance begins when a contract is awarded, and it does not end until the work under the contract has been completed and accepted or the contract has been terminated.

In March 2005, the Government Accountability Office reviewed 90 contracts for one large agency and found that surveillance was insufficient for 26 of the contracts. Fifteen of the 26 contracts had no surveillance activity, and 11 contracts had no surveillance documentation even though surveillance personnel had been assigned. In January 2007, one agency’s inspector general reviewed 24 contracts and found that 23 had inadequate government surveillance. When the government does not have adequate contracting surveillance, it is at risk of being unable to identify and correct poor contractor performance. Assigning properly trained personnel to contracts is one way of mitigating some of the risks.

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Medium 9781523096145

Chapter 3 WBS Software and the WBS in Software

Haugan, Gregory T. Berrett-Koehler Publishers ePub

The following two aspects of the WBS and software applications are discussed in this chapter:

Software designed to help the user develop and present the project or program WBS and thereby define the scope

How the WBS is used in software as one of the disciplines used for organizing and communicating data, presenting the scope, and providing the framework for planning and scheduling

This section describes three software products that contain features that help the user in developing a WBS. Only the features of these products judged useful by the author in developing and using the WBS are addressed. These products have other features and capabilities that are outside the scope of this book.

WBS Chart Pro1 is a Microsoft Windows-based project management software application that is used to create and display projects using a WBS chart.

WBS Chart Pro is used to develop a WBS from the top down in the typical organization-chart format. It helps users to think about the structure of the project while they define the various levels of detail. A new project starts with a single top-level element. As other elements are added, they are linked automatically into the selected parent–child or brother–sister relationship.

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Medium 9781475817188

Unity within Diversity: Building a Common Vision

Rowman & Littlefield Publishers ePub


ABSTRACT: Since its birth twenty-two years ago, the Department of Educational Administration at Texas A&M University has achieved considerable recognition for the strength and diversity of its various program offerings. That strength, developed originally from the diverse attainments of its separate faculty members, has built in recent years upon common programmatic efforts that enable separate faculty strengths to be used in a complementary manner for support of the departmental mission.

The attribution of excellence to operational units of universities (i.e., departments and colleges) is a difficult process to trace. The excellence so attributed is similar to quicksilver. Usually it is derived reputationally, but it is often difficult to determine precisely what led to the reputation. The national prominence and reputation for research or policy impact of individual faculty members is certainly a major factor. However, there also seems to be an institutional factor that at times overrides the reputation of individual faculty. There are some departments and colleges that retain reputations for excellence for years after their noted faculty members have left and not been replaced. It also seems plausible that there are departments whose reputations are built on the reputation for excellence of other units in their college. In addition, there are probably a few cases where the reputation for excellence of departments and colleges is built on the overall reputation of a university. There are also instances where a sizable number of individual faculty members build national reputations that do not translate into enhanced reputations for their institutions. This article examines one university department, the Department of Educational Administration at Texas A&M University, that over a twenty-two year period has developed a reputation for excellence. Recognizing the difficulty in distinguishing between cause and effect in this development, this examination settles for observing the interplay of individual and group forces and attempts to identify those characteristics that seem to emerge as the salient ones. These characteristics, while hard to measure, may provide direction for other departments of higher education that are attempting simultaneously to build their programs and their reputations. Central to the development process in this case were (1) maintenance of a vision of success and a productive responsiveness to change and (2) a dedication to the traditional mission of educational administration and to the knowledge base that supports it.

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Medium 9781576752630

7. Reclaiming Awe and Wonder

Izzo, John B. Berrett-Koehler Publishers ePub


As my daughter voraciously read through the Harry Potter books, it occurred to me that innocence has much to do with two simple words: awe and wonder. Children seem able to find this wonder in the simplest of things—an unusual bug on the sidewalk, a puddle that is particularly deep, a small paper airplane.

As we age, somehow our capacity for awe and wonder is diminished, just as our skin loses its elasticity. Years of smiling (or frowning) create lines in the face that at some point defy erasing or even cosmetic injections. In the same way, it is possible to create wrinkle lines in the soul that diminish our capacity to embrace the moments of wonder that animate life so wonderfully.

So how do we recapture the experience of wonder? We begin by remembering those moments when we have had such experiences, when the wonder of life touched us, not in our conscious, linear mind, but in some deeper place. For many of us, nature is one of the best sources of rekindling this sense of wonder—yet we have so little of it in our lives, trapped as we are by habit and necessity in offices and schools. For me, these mystical moments in touch with nature are the things I remember most about being alive.

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Medium 9781576336717

Level 1: Grade School_H-K: SAT Commonly Confused Words

Ace Academics Ace Academics ePub
Medium 9781609948252

Ten: She’s Waiting for Me Tomorrow

Miglani, Bob Berrett-Koehler Publishers ePub

Serving a purpose or a person helps to
pull you forward.

The challenges are overwhelming. Sometimes we are a blink away from hopelessness, feeling as though there are so many problems all around—very few of which we can actually do anything about—that we simply stand there, not knowing how to get through it all.

But deep inside all of us lies a clue that can help us move forward through the chaos. It is a deep desire to be relevant, to be significant to someone or something greater than ourselves. With so much noise in our jobs and our daily lives, so much uncertainty in the world, we can lose sight of something that gives us joy and happiness and that propels us forward: the ability to do something that has real meaning for someone else.

I raided the minibar in my hotel room and loaded my handbag with a bag of potato chips, a can of roasted nuts, a Coke, Purell, a hand towel, and Advil, preparing to go to the village later that morning. I had been to Indian villages before, but for some reason I was anxious and a bit nervous as I thought about all the things that could go wrong on this trip. Hope the car doesn’t break down in the middle of our trip. Hope I get back before sunset. What if I can’t get a cell signal?

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